Work Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office.
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Scope of the role
The Customer Care Advocate will support the internal sales/applications and customer service team in providing order status updates, quotations and processing customer orders to customers all over the world.
Key Responsibilities
Receive enquiries from customers via email or telephone
Process orders received by completing paperwork and passing it to the Operations Department
· Contract review and entry of orders for non-standard products and preparing engineering files for our engineering department.
· Becoming familiar with all the products offered
Work cross-functionally to determine accurate production costs.
Act as the voice of customer (VOC) within the plant – communicating order priorities to team members as directed by line management
Operate as customer care liaison within the manufacturing plant as required – following up on order progressing and status update requests and communicating quickly to internal and external customers
To assist the Customer Care Manager as necessary
Assist in achieving the company’s enquiry to quotation and order intake targets.
Determining prices and send quotations back to the customer using standard price lists
Checking gross margins are in line with acceptable levels
Refer to any enquiries outside own levels of approval to the Customer Service Team Leader
Providing exceptional customer service to exceed customers' expectations.
Maintaining good relationships and communication with the customers to ensure they are updated throughout the order process.
Being proactive in your approach to complicated or urgent orders.
Liaising with the Ops team to provide customer delivery updates as requested.
General administration duties as required.
Minimum Requirements:
University degree in technical or industrial field
3-5 years of experience in a similar position in the field of customer service, technical support within a manufacturing and sales environment
Fluent communication in English
Advanced knowledge of Microsoft Office systems (Word, Excel, PowerPoint, Outlook)
Usage experience with systems CRM, SAP and Oracle
Excellent communication skills (both verbal and written)
Ability to work efficiently to deadlines
Provide customers with a superior service in every respect, from making first contact and understanding their needs to providing quotations and information quickly
Good attention to detail
Flexible and hardworking
Maintains composure and effectiveness in high‑pressure or challenging situations
A team player, with an efficient and proactive approach.
To strive to deliver the best customer experience
Willing to develop technical skills in order to compile more complex solution quotations in future
Ability to manage multiple priorities in a fast-paced, dynamic environment
About Regal Rexnord
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions,…