Build our future together:
At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. As a member of our HR Technology team, you will play a key role in shaping and supporting a world class digital employee experience for our people. We are seeking a Senior Manager, HR Technology to serve as the HR Technology functional lead for HR Service Delivery (HRSD), currently delivered on ServiceNow. In this role, you will lead business analysis, requirements definition, roadmap and backlog prioritization, testing, release readiness, adoption, and continuous improvement while partnering with Technology Product Managers and technical teams on solution design and delivery. This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide.
When & where:
Location: Sleepy Hollow, New York, United States
Work model: Onsite, 4 days/week
Discover your role:
Partner with HR Operations & Solutions, COE, and Technology leaders to understand strategic priorities, service challenges, and user needs, translating these into a multi-year HRSD roadmap and prioritized product backlog
Serve as the HR functional lead for HR Case Management, Knowledge Management, the employee portal experience, and Employee Relations processes. Understand business needs, share leading practices, and identify opportunities to simplify and standardize processes and improve the employee experience.
Lead discovery, process design, requirements definition, and functional design, ensuring business requirements are clear, testable, and understood by Technology Product Managers and delivery teams before solution design and build
Partner with Employee Relations, Legal, Privacy, Security, and Technology partners to support secure, well-governed ER case workflows, ensuring requirements appropriately protect sensitive and confidential information
Establish and improve HR service models, case categories, assignment and escalation paths, and service-level expectations, using case trends and user feedback to reduce avoidable demand and improve resolution quality
Apply sophisticated business analyst capabilities throughout project lifecycles to drive successful business outcomes, and identify and implement innovative tools to extend the use of existing capabilities into new locations or functional areas
Oversee user acceptance testing and end-user support for in-scope HRSD capabilities, partnering with COE resources on change/communications/training materials and managing escalations to Technology partners
Establish and maintain strong relationships with stakeholders globally and locally, overseeing demands end to end from idea to operational delivery and staying abreast of industry trends to inform roadmap planning
This role requires:
Bachelor's or Master's degree in a related field and 8+ years of experience in HR, focusing on HRSD processes/technology in a global environment, equivalent related professional experience may be considered
Proven ability to manage multiple projects delivered on time with high customer and team satisfaction
Extensive hands-on experience with enterprise HR service delivery platforms (ServiceNow preferred), translating business demands into high-quality requirements
Strong data analytics skills and intellectual curiosity to distill complex details into actionable insights and identify innovative solutions
Effective, empathetic communicator with credibility who engages partners, drives collaboration, and aligns diverse leaders in a unified direction; comfortable working with ambiguity
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof),…