We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.
What you’ll be doing
Key Job Functions
Greet guests, escort them to tables, and provide menus in a timely fashion
Perform proper checkout at the end of shift as outlined in side work checklist
Follow all appropriate systems outlined in the Service Manual
Maintain service standards set forth in the Service Manual
Follows guidelines for guest recovery, as necessary
Responsible for the cleanliness and maintenance of service area and tools
Must return all items to their properly zoned location
Must use tools in the proper manner as outlined in the Service Guidelines
Attend all ongoing training sessions
Assist in the training and mentoring of new staff
Follow all prescribed systems of organization and cleanliness
Maintain levels of quality and service as outlined in the service manual
Complete all before, during and after shift paperwork
Follow all opening and closing checklists and sidework
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile
U se eye and ear contact and guest’s name
E stablish/anticipate needs
S olve and own all requests/complaints
T hank everyone
Anticipated Pay Range & Additional Job Information
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer:
Medical, Dental & Vision Insurance
Health Savings Account (HSA) with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation & Sick Time
Paid Parental Leave
Company-Paid Life Insurance
Company-Paid Short-Term & Long-Term Disability
Hospital Indemnity, Critical Illness & Accident Insurance
Educational Assistance
Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
Additional Perks & Employee Discounts
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.