Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
• ~160 people, around half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
THE OPPORTUNITY
This is not a legacy logistics job. This is a chance to launch Relay into the Americas.
You won’t inherit a manual warehouse or repeat what’s been done before. You’ll lead a high‑reliability, technology-enabled sortation operation where on‑the‑floor execution, discipline, and real-time decision‑making determine success.
As the Head of Site for our first ever sortation centre in the US, you’ll own performance, safety, people, and flow every shift. This is a hands-on operational leadership role where calmness under pressure, disciplined execution, and evidence-based problem solving define success.
You will directly manage our operations managers and work closely with central teams focused on Workforce Management and Training & Education to ensure the site runs safely, efficiently, and on time.
This role is perfect for operators from aviation, rail, manufacturing, or other high‑reliability environments who excel in fast-paced, 24/7 operations.
WHAT YOU’LL LEAD
- Lead Daily Operations: Own the sortation floor with a visible, on-the-ground leadership presence.
- Deliver On-Time Success: Maintain stable flow, protect throughput, and ensure parcels move on time, every time.
- Manage and Develop People: Lead Shift Managers and their teams with clarity, feedback, and accountability.
- Run a 24/7 Operation: Oversee night-shift and round‑the‑clock operations with discipline and precision.
- Solve Problems with Data: Make calm, real-time decisions using evidence, not instinct.
- Enforce Standards: Drive operational discipline, safety compliance, and repeatable processes.
- Coordinate with Central Teams: Partner with Workforce Management and Training to forecast labour, maintain competence, and lift capability.
- Maintain Site Readiness: Ensure equipment uptime, consumables availability, and operational continuity.
WHO WILL THRIVE IN THIS ROLE
- Disciplined operator with deep experience running high‑reliability, high‑tempo environments
- Calm under pressure and able to make fast, data‑driven decisions
- Strong people manager who develops leaders and holds teams accountable
- Execution‑first mindset with a focus on repeatability, structure, and on‑time delivery
- Experience managing a 24/7 operation, including night shifts
- Clear communicator who gives direct, respectful feedback
- Real-time problem solver who manages flow, labour, and queues dynamically
- Culture builder who maintains a safe, high‑trust, high‑expectation environment
- Practical thinker who values simplicity and operational clarity
- You have worked in a startup or can prove that you have worked in an environment with hyper growth and constant change
- You understand and can demonstrate the pressures of working in a 24x7 operation, where on-time success is the most critical lever
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets,…