Are you interested in Digital products with state-of-the-art AI solutions for Healthcare customers?
Would you like to work for a world-renowned global company?
Elsevier Health is seeking an "Manager, Account Manager" who would lead a team of account managers to drive strategic partnerships with hospitals and universities across Japan.
Responsibilities
Team Leadership & Development
Lead, coach, and develop a high-performing account management team focused on Clinical Solutions customers in Japan
Set clear performance objectives, KPIs, and individual development plans for team members
Foster a customer-centric, collaborative team culture aligned with Elsevier's values
Support recruitment, onboarding, and retention of top talent
Customer Relationship Management
Build and maintain executive-level relationships with key healthcare stakeholders, including hospital leadership, clinicians, librarians, educators, and procurement teams
Develop strategic account plans to drive retention, adoption, and growth
Serve as an escalation point for complex customer issues and ensure timely resolution
Ensure customers achieve measurable value from Elsevier's Clinical Solutions portfolio
Revenue Growth & Commercial Execution
Drive new and renewal sales within assigned accounts
Increase customer satisfaction
Monitor pipeline health, forecast accuracy, and account performance metrics
Support contract negotiations and commercial discussions
Market & Strategic Insight
Maintain deep knowledge of the Japanese healthcare ecosystem, market trends, and competitive landscape
Provide customer feedback and market intelligence to internal stakeholders including product and marketing teams
Contribute to regional business planning and go-to-market initiatives
Cross-functional Collaboration
Partner with Customer Success, Product, Marketing, Sales Operations, and Support teams to continuously improve the customer experience
Participate in regional and global initiatives to optimize account management processes and best practices
Ensure alignment between local customer needs and global strategic priorities
Requirements
Bachelor's degree or above
Minimum 3 years of B2B sales team management or minimum 5 years of B2B sales or account management experience. (preferably in healthcare, financial services, or other solution-based industries)
Native-level Japanese
Business-level English
Ability to build and maintain executive-level relationships with senior stakeholders
Commercial acumen — renewals, upselling, forecasting, pipeline management
Strategic thinking — ability to develop and execute account plans
Proven ability to coach, develop, and performance-manage a team
Preferred Qualifications
Experience selling digital solutions, e-learning, or SaaS
Background in solution-based or intangible product sales
Strong leadership presence with a collaborative, team-first mindset
Adaptability and comfort operating in a global, matrixed organization
Why Join Us
Play a meaningful role in improving healthcare outcomes across Japan
Lead a talented team with clear pathways toward senior leadership and business ownership
Work within a truly global company with international exposure and collaboration opportunities
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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