About Remarkable
We are Remarkable – a leader in digital transformation, helping businesses create cutting-edge customer experiences through platforms like Sitecore, Optimizely, and Microsoft CRM. We specialise in using data-driven strategies and innovative technology to shape the future of customer engagement. With a focus on cloud, commerce, and scalable solutions, Remarkable Group partners with organisations to bring personalized digital experiences to life. If you're passionate about helping brands grow and thrive in a dynamic digital landscape, this is a place where you can make an impact!
We’re a collaborative, forward-thinking team that embraces new ideas, stays curious, and constantly explores the latest tools and trends. If you’re passionate about digital marketing, enjoy getting stuck into both the creative and analytical sides of search, and are ready to grow your skills alongside senior specialists, this is your next move.
This is an exciting opportunity to lead the marketing team responsible for the growth of a global digital agency. You will lead the operational decisions within the Marketing team, whilst closely managing existing projects and campaigns to ensure successful delivery and demonstrable results. You’ll need to be ‘hands-on’ and relish the opportunity to develop a small, growing team of talented marketers.
Purpose of the Role
In a business that prides itself on Experiences that Convert, our CRO Programme Lead is key to delivering on that promise. You’ll lead experimentation programmes for clients ranging from single-brand ecommerce and lead-generation sites to complex multi-brand, multi-market organisations. You’ll set the direction and build the ways of working that connect testing to real commercial outcomes, not just statistical wins.
This is a strategic and hands-on role. You’ll lead the programme team and set the direction of the work, while doing much of it yourself: digging into the data, shaping hypotheses, and building, QA-ing and analysing tests.
Collaborate to accelerate is not just a poster on our walls, it’s key to how we operate. As CRO Programme Lead, you’ll be the lead voice on CRO in client meetings, working with everyone from day-to-day digital and experimentation owners to the C-suite. You’ll work alongside our UX, Creative, Platforms and Analytics colleagues, and on some engagements you’ll help clients build their own experimentation capability so it stays with them after we step back.
Key Responsibilities and Accountabilities
Programme Leadership
Set the direction for CRO programmes, from discovery and audit through to a prioritised, data-led testing roadmap and live testing.
Lead the programme team (typically a client success lead, a project manager and CRO practitioners), setting the direction and priorities for the work day-to-day. This is project leadership rather than line management.
Step into programmes at any stage, from new engagements to work already in progress, and quickly judge what is working and what needs to change.
Prioritise effort across pages, journeys, channels, and - where relevant - brands, markets or business units, based on opportunity, data quality and readiness.
Ways of Working & Governance
Define and embed experimentation standards covering ideation, prioritisation, build, QA and statistical rigour.
Build and govern backlogs, test repositories and learning processes so insight is shared and reused rather than lost.
Identify and resolve blockers to reliable measurement, such as tracking gaps, attribution issues, consent conflicts and disconnected tools.
Where engagements include it, build clients’ in-house capability through coaching, playbooks and handover.
Hands-on Experimentation
Dig into quantitative and qualitative data, using tools such as GA4, Adobe Analytics, Contentsquare and CRM data, to find opportunities and shape strong hypotheses.
Optimise across content, layout, component, journey and channel levels.
Build and QA tests on platforms such as…