Our Vision:
The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.
Our Mission:
Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences.
• Looks for ways to show continuous improvement for the team and business
• Proactively solves problems while generating alignment with the proper stakeholders
• Comfortable with change and is a change agent. Leans into as opposed to resisting it
• Brings new ideas to the table to drive the business forward
Culture Builder
• Brings a positive can-do mindset in good and bad times that permeates through the team
• Creates a fun, engaging, and professional work environment
• Actively solicits and implements feedback from direct reports
• Celebrates and recognizes employee for positively impacting the team and business
Most importantly, together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become THE most trusted name in home improvement.
JOB SUMMARY:
The Business Support Administrator Function is responsible for the contract process.
· Processing new job contracts
· Review and Process the following Lead Perfection Status’:
o Down payment Hold
o Slit Deposit
o Pending Load
o Change Order Pending
o Pending Designer Paperwork
· Schedule Measure Tech appointments with customers
· Schedule Install appointments with customers
· Place confirmation calls to customers
· Review with customers required actions prior to the appointment day to ready the space for install
· Work with Sales, Operations and Engineering to ensure that jobs are not held up in any status
· Payment Functions:
o Sending demand letters
o Listening when required
o Reviewing bank turndowns, investigating and providing answers
o Review payment transaction failures and contact either sales or install for returns
o Review job completion and request funding on financed jobs
o Process Line of Credit and Cashier’s checks
· Follow up with any financing questions (SVF, AQUA)
o Manage any expiring loans
o Customers challenging payment
o Completion certificate disbursements
· Scheduling/CS Function
o Review and match Calendly to Lead Perfection Scheduling
o Review voicemails and follow up with customers
o Welcome call/text
o Monitor chat and provide sales ability (Coatings only)
o Appointment confirmation calls
· Perform other work-related duties as assigned.
QUALIFICATIONS:
· Ability to focus on a goal and obtain a pre-determined result.
· Previous experience in home improvement job scheduling an asset
· Ability to influence others to perform their jobs effectively and to be responsible for making decisions and for the results of those decisions.
· Ability to organize and direct oneself
· Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
· Ability to perform work accurately and thoroughly.
· Possessing the trait of being organized or following a systematic method of performing a task.
· Ability to find a solution for or to deal proactively with work-related problems.
· Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
· Conduct and appearance is professional and to company standards and policies.
KEY PERFORMANCE INDICATORS:
· Backlog Turnover
· Throughput Capacity – Scheduling to Install Capacity
· NPS Score
· Install Revenue
ESSENTIAL FUNCTIONS/PHYSICAL REQUIREMENTS OF JOB:
Skills & Abilities:
· Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
· Excellent communication skills
· Problem Solving skills
· Use Closet Pro effectively to price any non -production services
· Ability to use effective verbal and written…