ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.
ABOUT THE ROLE
REPAY is a fast-paced, FinTech company experiencing significant growth and expansion. We are seeking an extremely results-driven Relationship Manager with the ability to understand client issues and perform root cause analysis. Individual will utilize project management skills to solve problems for more complex client relationships focusing on client growth, client satisfaction as well as ability to execute proven strategies related to retention and attrition. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you’ll fit right in.
RESPONSIBILITIES
Building and maintaining relationships with clients to include being accountable for performance, profitability, satisfaction and retention of clients from implementation handoff through end of relationship
Predominantly working with the top 10 clients
Conducting business reviews to ensure clients are satisfied with the products and services
Developing and executing strategy to deliver day-to-day service solutions and/or proactive service solutions to top tier clients
Leading a functional area responsible for complex problem solving, identifying and implementing solutions for service trends soliciting and understanding client needs, and managing the holistic operational client relationship
Evaluating/defining client account management and engagement structure to ensure effective account management.
Account Planning & Account Execution – Successfully develops & executes the account strategy
Maintains key client data, accurately forecasts opportunities and delivers on multiple priorities through strong organizational skills
Understand clients’ business goals/objectives
Identifies “At Risk” clients and creates effective remediation and renewal strategies
Creates and executes territory and account plans in order to consistently achieve quota
Effectively advocates and negotiates for both the clients’ and REPAY’s best interests
Leadership – Effectively quarterbacks the internal & external extended team
Proactively shares best practices and learnings with extended team(s) (when relevant)
Effectively prioritizes changing environments and demands
Takes the lead to ensure issue/problem resolution
Commands the room – influences and guides the conversation
Develops strong strategic internal and external relationships that influence outcomes
SKILLS & EXPERIENCE NEEDED
Bachelor’s Degree preferred
7-10 years of Relationship Management, Client/Account Management and/or Sales experience
Payments industry experience
Demonstrated ability to create and execute strategy, resolve complex problems, and the ability to work independently
Familiarity with CRM systems and practices (e.g. Salesforce)
Must be highly proficient in Microsoft Excel, Word, and PowerPoint
Business Acumen & Market Expertise – Demonstrates executive-ready expertise
Clearly articulate REPAY Brand value as well as solution capabilities and ROI to meet client/business objectives
Effectively communicates the operational and/or business implications of change
Modifies REPAY messaging…