*Portfolio link MUST be attached in your Resume
Location: Kuala Lumpur, Malaysia
Team: Product Department
Role: Product Designer (UI/UX)
About Respond.io
Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.
Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.
We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!
Our Culture
At respond.io , we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
Own It and Support Each Other: We step up, help out, and drive outcomes—together.
Be AI-First in Everything You Do: We reach for AI first, not as a fallback. Automate the routine—spend your time on judgment and impact!
Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!
Role Description
At respond.io , you’ll own the design of defined features across web and mobile, work closely with Product Managers, UX Writers and Engineers on PRDs and practical solutions to user and business problems, go beyond Figma designs by using AI-assisted coding to build and test working prototypes, help maintain and improve our Design Language System (DLS), and take initiative to address UX issues without waiting to be asked.
What You Will Be Doing
Independently manage design for assigned features across web and mobile, from discovery and research through design, delivery, and improvements after launch.
Work closely with Product Managers, UX Writers, Engineers, and other teams to shape PRDs and develop solutions that balance user needs, business goals, and technical constraints.
Design complete user journeys, flows, and interfaces with clear information architecture, visual hierarchy, balanced layouts, and consideration for different states and edge cases.
Build working prototypes through vibe coding with tools such as Claude, Codex, or Figma Make, alongside Figma, to explore solutions, communicate ideas, and test interactions.
Use AI tools in your daily workflow to solve problems and reduce manual work, taking responsibility for the quality and accuracy of the output.
Use product analytics tools such as Pendo and PostHog to build funnels, identify drop-offs, understand feature usage, and measure the impact of design changes.
Plan and conduct focused user research, usability testing, and feedback collection, turning findings into practical product improvements.
Maintain and improve our Design Language System using atomic design principles, reusable components, Figma variables, and design tokens, working closely with Frontend Engineers to keep design and implementation consistent.
Communicate design decisions, evidence, and trade-offs clearly in discussions, reviews, and documentation, working through feedback with teammates and raising blockers early.
Adapt handover to each project using Figma designs, coded prototypes, or both, and work with Engineers to review implementation quality and make delivery smoother.
Proactively identify usability and feature discoverability issues, propose practical fixes, and work with the relevant teammates to address them without waiting to…