About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Key Responsibilities:
Assist account owners or authorized individuals by providing accurate, timely information and resolving account-related inquiries
Collect, document, and update account information during phone interactions
Negotiate payment arrangements and collect payments when applicable
Investigate account history, conversations, and documentation to determine appropriate resolutions
Apply appropriate solutions including status updates, call routing, documentation, and follow‑up actions
Maintain integrity and accuracy of all systems through thorough documentation and updates
Adhere to all federal, state, and company compliance requirements, including FDCPA regulations
Contact consumers through inbound and outbound calls, including use of manual and auto dialers
Maintain established levels of productivity, efficiency, and quality performance
Achieve or exceed Quality Assurance and Internal Quality standards, with a minimum expectation of 97% across applicable audits and measures
Effectively manage sensitive or emotional conversations with professionalism, objectivity, and empathy
Perform administrative and other duties assigned by management
Qualifications & Skills:
Call center, customer service, collections, sales, telemarketing, or financial services experience preferred (not required)
Strong verbal and written communication skills
Ability to remain calm, professional, and empathetic during challenging interactions
Payment negotiation experience preferred but not required
Strong problem‑solving, investigation, and analytical abilities
Ability to quickly learn and apply a broad range of accounts and regulatory knowledge
High attention to detail with excellent documentation practices
Ability to work independently with minimal supervision
Flexibility with job functions and scheduling
Strong integrity, work ethic, and commitment to confidentiality
Computer proficiency, including Microsoft Office and the ability to navigate multiple systems simultaneously
Efficient and accurate data entry and typing skills
Must become company‑certified in FDCPA compliance
Educational Requirements:
High School Diploma or GED required
Work Schedules:
Contact center operating hours:
• Monday–Thursday: 8:00am–9:00pm
• Friday: 8:00am–7:00pm
• Saturday & Sunday: 9:00am–5:00pm
Stable shift schedule (does not vary week to week)
Full‑time, 40 hours per week
Premium pay for shifts that include Mondays, Saturdays, and Sundays
Current Work Schedules:
9:30am-6:00pm: Tuesday-Friday & 9:00am-5:00pm on Saturday's--OFF Sunday's & Monday's
10:00am-9:00pm: Monday-Thursday--OFF Friday, Saturday, & Sunday
11:30am-8:00pm: Monday-Thursday & 10:30am-7:00pm on Friday's--OFF Saturday's & Sunday's
What We Offer:
Competitive hourly pay: $20.00–$21.00 based on experience
Monthly incentive opportunities: Collections commission plan with uncapped earning potential
Eligibility for role leveling and promotion as early as 6 months
Long‑term career growth: over 60% of roles filled internally
Annual merit increases based on performance
Comprehensive healthcare benefits, including: Wellness discounts
Company HSA contributions up to $1,600
Free preventative medications for chronic conditions
On‑site clinic with nurse…