ABOUT REVANTAGE
Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.
With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. The company’s footprint extends across North America, Europe and Asia Pacific.
Creating a culture that inspires impact and momentum requires the right team. We know what it takes to lead an industry, and are looking for leaders who seek constant growth, want to excel, and continuously improve upon themselves and the industry.
In addition to supporting Revantage, we also recruit for Blackstone Real Estate portfolio companies, giving you the unique opportunity to work within a network of best-in-class professionals across a broad real estate platform.
India
With offices in Bengaluru and Gurugram, our teams in India deliver expertise, innovation and operational excellence that support thousands of assets across logistics, data centers, residential, commercial and hospitality.
Whether you’re building new capabilities, driving critical initiatives or strengthening partnerships, you’ll have the opportunity to truly Build What Matters.
ROLE SUMMARY
We are seeking a Resident Account Specialist for a Blackstone Real Estate portfolio company and the largest owner, manager and developer of high-quality student housing communities in the United States. This role is based in Bengaluru, India and is hired through Revantage India.
The Resident Account Specialist supports the accuracy and administration of applicant, resident and former-resident accounts across an assigned portfolio of ACC properties. Working under the direction of the Resident Account Supervisor, the Specialist is responsible for executing recurring accounts receivable, reconciliation, collections, refund and account-maintenance activities in accordance with established policies, service levels and operating procedures.
The Resident Account Specialist works closely with property teams, residents, guarantors and other internal stakeholders to research account questions, resolve routine discrepancies and support timely collection and settlement of resident balances. The role is expected to maintain accurate documentation, meet recurring processing deadlines, provide strong customer service and promptly escalate matters requiring additional review or judgment.
Primary Role
Maintain accurate applicant, resident and former-resident accounts by processing payments, charges, credits, refunds and other account activity in accordance with established procedures and timelines.
Perform daily and recurring reconciliation activities related to resident payments, returns, refunds and account transactions, researching and resolving routine differences and escalating unresolved exceptions as appropriate.
Execute assigned collections and delinquency activities, including account follow-up, resident communications, documentation, notices and coordination with third-party collection agencies in accordance with established processes.
Review resident accounts for outstanding balances, payment arrangements, deferments, credits, skips and other account conditions, ensuring status and supporting documentation are complete and current.
Support Statement of Deposit Account (SODA) and move-out account processes, including review of balances, damage charges, refunds and required supporting documentation.
Research resident-account inquiries, document findings clearly and take appropriate action within established authority or escalate issues requiring additional review.
Support refund, payment-arrangement and other account-resolution requests in accordance with established approval requirements and procedures.
Maintain strong working knowledge of lease provisions affecting payments, deadlines, late fees, damages, refunds and…