Job Description
Product Repair Technician II
Title: Product Repair Technician II
Location: San Diego, CA
Reports To: Production & Manufacturing Engineering Manager
JOB OVERVIEW
The Product Repair Technician II diagnoses, troubleshoots, repairs, and verifies electronic and electromechanical products across manufacturing and Return Merchandise Authorization (RMA) workflows. Manufacturing assignments address failures detected during in-process or end-of-line testing; RMA assignments address failures reported by customers on returned units. Both use established diagnostic methods to isolate defects, restore product functionality, document findings, and confirm performance before the unit is released to its next approved step. Technicians may support either workflow based on operational needs.
The role also supports production assembly, rework, firmware updates, burn-in, validation, failure trend reporting, and product or process improvement projects. Duties may include setting up, moving, or reconfiguring assembly benches, fixtures, test stations, and associated work areas to support production and repair. Failed boards or assemblies requiring component-level repair are forwarded to the appropriate internal repair group or EMS supplier, as applicable.
KEY RESPONSIBILITIES
As the Product Repair Technician II, you will:
Diagnose, troubleshoot, and resolve units that fail in-process or end-of-line production testing and customer-returned products received through the RMA process in a timely and accurate manner.
For RMA returns, review reported customer issues, inspect received products for physical damage or missing parts, and reproduce and isolate reported symptoms where possible.
Isolate failures to the appropriate board, module, cable, assembly, or subsystem using established test methods, work instructions, and technical judgment.
Replace defective boards, modules, cables, or assemblies to restore product functionality and conformance with approved product specifications.
Retest repaired or reworked units to verify functional performance, configuration, and quality compliance before returning units to production or advancing them through the RMA process.
Identify failure modes, physical or cosmetic damage, workmanship issues, and other nonconformances, and determine or escalate disposition in accordance with defined procedures.
Forward failed boards or assemblies requiring component-level repair to the designated internal repair group or return them to the EMS supplier, as applicable.
Update firmware to approved revisions and perform required burn-in, validation, and functional testing as needed.
Accurately document unit and serial number identification, customer-reported symptoms or production failures, troubleshooting steps, parts replaced, test results, and disposition details in applicable production or RMA records and systems.
Follow established RMA procedures for identifying and tracking assigned returns, handling customer-owned units, recording repair status, and preparing completed units for the next approved processing or disposition step.
Perform production assembly and subassembly operations as needed, using approved work instructions, tools, fixtures, and workmanship standards.
Carry out product rework and repair-related assembly activities, including removal, replacement, adjustment, and reassembly of components and subassemblies, as assigned.
Set up, move, and reconfigure assembly benches, production workstations, and test stations to support manufacturing and RMA repair needs.
Move, position, install, and adjust production or test fixtures, tools, and related equipment in accordance with safety, ESD, and handling requirements.
Assist with workstation readiness, parts and material staging, fixture preparation, and other activities that directly support assembling, testing, troubleshooting, or repairing products.
Monitor recurring manufacturing and customer-return failures and communicate trends, observations, and…