CRM Project Manager | Global CRM | Salesforce Marketing Cloud | Remote We're supporting a global consumer business undergoing significant CRM growth and transformation, and we're looking for an experienced CRM Project Manager to join their Global CRM function.
This is not a traditional project management role and it's not a hands-on campaign execution position.
The ideal candidate will bring a strong CRM Marketing background combined with the ability to lead initiatives, influence stakeholders, and drive delivery from concept through to measurable business outcomes.
What You'll Be Doing Owning and driving CRM initiatives across multiple international markets Building and managing the global CRM roadmap and prioritisation process Leading the optimisation and rollout of automated customer journeys Driving adoption of channels such as Push, WhatsApp, SMS and Email Working closely with Salesforce, IT, Marketing and local market teams Identifying and resolving CRM, platform and process issues Managing stakeholder expectations, risks, dependencies and delivery plans Defining success measures and tracking performance and ROI Supporting CRM capability growth, market training and best-practice adoption What We're Looking For Strong CRM Marketing background with experience of customer journeys and lifecycle marketing Good understanding of Salesforce Marketing Cloud (SFMC) Experience delivering CRM initiatives from idea through to implementation Omni-channel CRM experience across Email, Push, SMS and/or WhatsApp Strong stakeholder management and communication skills Proven ability to prioritise, organise and drive multiple initiatives simultaneously Someone who is proactive, accountable and comfortable challenging stakeholders when required Ideal Background (Retail, consumer, D2C, etc) You may currently be working as a: CRM Project Manager CRM Manager Senior CRM Manager CRM & Loyalty Manager Lifecycle Marketing Manager CRM Product Manager Note: this is not an IT Project Manager for CRM Platforms.
This is a CRM PM from a CRM Marketing/Manager background.
Package Salary up to £75,000 Remote working Global role with international exposure Opportunity to shape CRM strategy, capabilities and customer experience at scale If you'd like to hear more, please get in touch for a confidential discussion.