Account Manager / Client Success Manager – BPO & Staffing
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am–5pm EST)
Salary: R33 500 – R35 000
About the Role
We are looking for an Account Manager / Client Success Manager with experience in BPO, staffing, recruitment, outsourcing or a similar people-driven environment .
This is a hands-on account management role where you will be responsible for managing both client relationships and the people delivering the service .
You will act as the link between our clients and their remote teams, making sure client expectations are understood, team members are supported, performance is managed and any issues are addressed quickly and professionally.
We're looking for someone who is hungry to learn, adaptable and comfortable taking ownership . You don't need to come from a traditional corporate Account Management background. In fact, experience in a BPO or staffing environment where you have had exposure to both clients and employees/contractors would be highly valuable.
This is a great opportunity for someone who has built a strong foundation in BPO, staffing or recruitment and is ready to take the next step into a broader client-facing role.
Requirements
Key Responsibilities
Manage day-to-day relationships with a portfolio of international clients.
Act as the main point of contact between clients and their assigned remote teams.
Build strong, professional relationships with clients and understand their expectations.
Manage and support contractors, agents or remote team members assigned to client accounts.
Monitor team performance, attendance, productivity and overall delivery.
Address performance concerns and work with team members on improvement where required.
Communicate client feedback clearly to the relevant team members.
Identify and resolve issues before they become larger client concerns.
Handle client queries, escalations and day-to-day account requirements.
Coordinate with recruitment, sourcing, operations and other internal teams when additional support is required.
Support onboarding and ensure new team members understand client expectations.
Conduct regular check-ins with clients and team members.
Maintain accurate records, trackers and account information.
Monitor account health and identify potential risks.
Ensure client expectations and internal delivery remain aligned.
Contribute to improving processes and the overall client experience.
Take ownership of problems and follow them through to resolution.
What We're Looking For
3–5+ years of experience in BPO, staffing, recruitment, outsourcing, operations, account management, client success or a similar environment.
Experience working directly with international clients is highly advantageous.
Experience managing or supporting employees, contractors, agents or remote teams .
Strong client-facing and relationship management skills.
Comfortable having difficult conversations and managing expectations on both sides.
Strong organisational skills and attention to detail.
Able to manage multiple clients, people and priorities simultaneously.
Strong communication skills, both written and verbal.
Comfortable working independently and taking ownership.
Practical and solutions-focused when dealing with problems.
Able to work effectively in a fast-paced environment.
Hungry to learn and develop , rather than needing to know everything from day one.
Humble, coachable and open to feedback.
Comfortable working US hours and supporting international clients.
The Profile We're Looking For
The ideal candidate isn't necessarily someone with the biggest title or the longest corporate background.
We're looking for someone who has potential, drive and the right attitude .
You may currently be working as an:
BPO Account Manager
Client Success Coordinator
Operations Coordinator
Team Leader
Workforce/Operations Specialist
Staffing Coordinator
Recruitment/Staffing Account Manager
Client Services Manager
BPO Team…