We are seeking a highly motivated Senior Specialist, Payment Management to join our Transaction Banking team at RHB Banking Group. In this role, you will be responsible for driving the development, optimization, and delivery of payment products and services within the Transaction Banking portfolio. You will work closely with internal and external stakeholders to deliver innovative, customer-centric payment solutions while ensuring operational excellence, regulatory compliance, and alignment with the Bank's strategic objectives. This role plays a key part in enhancing client experience, strengthening payment capabilities, and positioning RHB as a leading provider of transaction banking solutions.
What you will be doing
Drive the design, development, and enhancement of payment products, including domestic and cross-border payment solutions, instant payments, and real-time settlement capabilities
Collaborate with internal and external stakeholders to develop tailored payment solutions for corporate, SME, and government clients
Identify opportunities for product innovation and enhancement to improve customer experience and support business growth
Lead process improvements and operational efficiency initiatives across payment products, including client onboarding, implementation, and support processes
Ensure timely resolution of operational issues and continuously improve service delivery standards
Act as the key liaison between Sales, Operations, Implementation, Technology, and other stakeholders to ensure product offerings remain aligned with customer needs and market expectations
Build and maintain strong relationships with regulators, payment system providers, and fintech partners to support product growth and regulatory compliance
Ensure all payment products and technical implementations comply with applicable regulatory requirements, including those set by Bank Negara Malaysia (BNM), PayNet, and relevant governing bodies
Identify, assess, and mitigate risks throughout the product development and implementation lifecycle
Manage product development initiatives, ensuring timelines, budgets, and project objectives are achieved
Prepare and maintain project documentation, including technical specifications, system requirements, and risk assessments
Drive agile and iterative delivery of product enhancements and technical solutions
Conduct market research to identify emerging trends, client needs, competitive developments, and growth opportunities within the payments landscape
Develop and execute strategic initiatives to strengthen RHB's position as a leading Transaction Banking payment solutions provider
What we're looking for
Bachelor's Degree in Business, Finance, Banking, Information Technology, Economics, or a related discipline
Minimum 5 years of experience in Transaction Banking, Payment Management, Cash Management, Product Management, Digital Banking, or related financial services functions
Strong understanding of payment ecosystems, including domestic and cross-border payment solutions, real-time payments, and transaction banking services
Familiarity with regulatory requirements governing payment services, including BNM and PayNet frameworks
Proven experience in product development, project management, and stakeholder management
Strong analytical, problem-solving, and strategic thinking capabilities
Excellent communication and interpersonal skills, with the ability to engage effectively across multiple stakeholders
Ability to manage multiple initiatives simultaneously and deliver results within tight timelines
Customer-focused mindset with a passion for delivering innovative and value-added banking solutions
Self-driven, proactive, and adaptable in a fast-paced and evolving environment
What we offer
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample…