What You Can Expect :
Operational Quality Performance
Monitor and review operational quality performance across Supply Chain operations.
Identify quality issues, trends, risks, and improvement opportunities.
Support operational teams in achieving quality objectives.
Promote quality ownership and accountability within operations.
Ensure consistent application of quality standards across locations.
Quality standards are consistently applied, and operational quality performance improves across all supported business areas.
Operational Audits & Validation
Conduct operational audits, validations, and process reviews.
Verify adherence to procedures, standards, and customer requirements.
Identify non-conformances and opportunities for improvement.
Support operational readiness for internal and external audits.
Work with operational teams to address findings.
Operational standards are maintained, risks are identified early, and compliance with defined processes is improved.
Operational Quality Issues & Corrective Actions
Support investigation of quality-related issues.
Facilitate root cause analysis and structured problem-solving activities.
Drive implementation of corrective actions.
Monitor effectiveness of implemented solutions.
Escalate recurring or high-risk issues where appropriate.
Quality issues are resolved effectively, and recurring problems are reduced through sustainable corrective actions.
Customer Quality & Service Performance
Support management of customer complaints and service quality issues.
Work with operational teams to identify root causes.
Support implementation of actions to improve customer experience.
Monitor recurring customer quality trends and issues.
Customer quality concerns are resolved effectively, resulting in improved service quality and customer satisfaction.
Continuous Improvement & Operational Excellence
Support deployment of Quality & Excellence initiatives.
Promote standardisation and best practices.
Apply structured problem-solving methodologies.
Support implementation of continuous improvement projects.
Contribute to operational excellence activities.
Continuous improvement principles are embedded within operations, delivering improved performance and quality outcomes.
Quality Performance & Reporting
Monitor quality KPIs and operational performance measures through Power BI and other reporting tools.
Analyse trends and identify improvement opportunities.
Identify emerging risks and areas requiring attention.
Provide quality performance reporting to management.
Support management reviews and operational performance discussions.
Use performance data to support operational decision-making and improvement actions.
Escalate significant quality concerns where appropriate.
Management has clear visibility of operational quality performance, trends, risks, and improvement opportunities, enabling informed decision-making and continuous improvement.
What You Bring:
Education
Degree in Quality, Logistics, Supply Chain, Business, Operations Management, Engineering, or a related discipline.
Equivalent operational experience may be considered.
Preferred Qualifications
ISO 9001 Internal Auditor or Lead Auditor qualification.
Lean Six Sigma Green Belt or equivalent Continuous Improvement qualification.
Quality Management qualification.
Supply Chain or Logistics qualification (advantageous).
Experience
Experience within logistics, transport, warehousing, distribution, or supply chain operations.
Experience conducting audits, validations, or process reviews.
Experience investigating operational issues and implementing corrective actions.
Experience working with customer quality issues and service improvement initiatives.
Experience working within multi-site operational environments.
Experience monitoring KPIs and driving performance improvement.
Knowledge & Skills
Strong understanding of operational quality management principles.
Understanding of Quality Management Systems (Q-Pulse desirable).
Understanding of…