Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Manager, Operational Excellence Automation
Technology | Shelton, CT
Reports to: AVP Operational Excellence & App Support
Role Overview
The Manager, Operational Excellence is responsible for leading continuous improvement initiatives that improve operational excellence efficiency, strengthen process governance, and deliver measurable business value across Richemont Americas. This role partners with business stakeholders, IT teams, and senior leadership to identify improvement opportunities, prioritize high-impact initiatives, define success metrics, and drive sustainable adoption of new processes, tools, and ways of working. The role requires strong leadership, analytical thinking, change management, and communication skills, along with the ability to manage a portfolio of initiatives and build a culture of operational excellence.
Responsibilities
Operational Excellence and Program Management
Lead cross-functional operational excellence initiatives by partnering with business teams, stakeholders, and IT to assess current processes, identify gaps, and define improvement opportunities that increase productivity, reduce cost, improve quality, and deliver measurable KPIs.
Develop business cases, project charters, roadmaps, process maps, requirements documentation, dashboards, training materials, and executive-level presentations to support operational transformation and continuous improvement programs.
Serve as a trusted liaison among business teams, regional IT developers, and leadership to align priorities, remove obstacles, and ensure solutions are scalable, sustainable, and aligned with business objectives.
Facilitate workshops, process reviews, stakeholder interviews, training sessions, and change-management activities that engage teams, improve adoption, and embed continuous improvement behaviors.
Manage a portfolio of projects and applications development, balancing timelines, resources, risks, and dependencies while ensuring delivery remains on scope, on schedule, and aligned with expected benefits.
Track, report, and communicate progress, results, risks, and success stories to senior management through regular updates, dashboards, and presentations.
As the team manager, you will work closely with business stakeholders, IT teams, cybersecurity, IAM, enterprise architects, and citizen developers to maximize business value while maintaining compliance and operational excellence.
Aligned with the Group framework, you will establish the team development standards and design patterns.
You will drive adoption of enterprise-grade application development practice and lead reduction of technical debt.
Assess new Microsoft capabilities and define implementation strategies.
Ensure alignment between Group practices and local practices
Process Improvement, Automation, and Digital Enablement
Identify, prioritize, and sponsor opportunities to simplify, standardize, automate, and digitize business processes using Microsoft 365, Power Platform, SharePoint, workflow automation, reporting tools, and other approved…