About Rimes
Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.
About Rimes: Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.
The Opportunity: Join our global Client Services team and play a key role in delivering high‑quality enterprise data management services to the world’s leading investment organisations. You will work at the intersection of data, technology, and client service, helping to ensure the accuracy, timeliness, and reliability of critical financial data across a complex, global operating model.
As part of our EDM Managed Services function, you will collaborate with colleagues across regions to monitor service flows, resolve data issues, support clients, and uphold robust operational and control standards. The role offers exposure to a wide range of asset classes, datasets, and technologies, as well as opportunities to develop technical expertise, deepen domain knowledge, and grow responsibility over time. Whether you are building foundational experience or taking on broader ownership and leadership, this is an opportunity to contribute to a mission‑critical service, work with diverse stakeholders, and progress your career within a growing, global organization.
At the Associate Consultant level, this role provides the opportunity to take greater ownership of operational outcomes and work independently across more complex scenarios. You will deepen your expertise in data workflows, service oversight, and client issue resolution, while coordinating across teams and regions. This role is well‑suited to individuals ready to apply judgement, manage complexity, and contribute to service improvement, while continuing to build influence and leadership capability.
What You Will Do
Training, Procedures & Professional Standards
Apply established procedures and operational standards consistently, taking ownership for end‑to‑end task completion.
Service Flow Monitoring & Operational Delivery
Monitor key service flows and conduct detailed investigations into failures, delays, and data quality issues.
Proactively escalate operational risks or recurring service disruptions.
Provide oversight to ensure handovers between teams are clear, complete, and well documented.
Exceptions & Data Quality Management
Act as Maker and/or Checker depending on exception complexity.
Review exception trends and escalate systemic or high‑risk issues for further analysis.
Client & Stakeholder Query Handling (RSD)
Manage and resolve complex client and stakeholder queries requiring detailed investigation.
Coordinate with internal teams and escalate cases requiring specialist expertise or approval.
Incident Management
Initiate and manage incident tickets for operational failures or disruptions.
Coordinate resolution activities across internal teams and provide status updates as required.
Controls & Compliance
Perform assigned activities within the control framework to maintain operational integrity.
Identify and highlight risks, near‑misses, or control gaps through oversight reporting.
Reporting & Documentation
Provide oversight of operational and governance reporting.
Support the creation, refresh, and accuracy of performance and control reports.
Workload & Service…