Say hello to opportunities.
If you’re looking to be part of what’s next in communication, you’re in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications .
This is where you and your skills come in. We’re currently looking for a Director, Agent Platform Product Management to own the platform where developers build, test and run voice agents on a global communications network. Voice, messaging, agent runtime and the human handoff, on one platform. This is a hands-on role: you build alongside the team.
Why it matters: AI agents are becoming how businesses talk to their customers, and developers are choosing their platform now.
Job Responsibilities:
Set the strategy and roadmap for the agent builder, runtime, tools, testing and evaluation
Own developer growth: activation, adoption and retention of developers on the platform
Deliver natural, low-latency conversations: turn-taking, interruptions, speech quality
Let developers deploy agents in their own cloud, in a hybrid setup, or fully hosted
Define packaging and usage-based pricing
Stay hands-on: write specs, prototype, build agents on the product, and dig into the data, using AI coding tools
Run the team AI-native: specs, prototypes, tests and analysis built with AI. Partner with engineering, design and adjacent product teams
Report progress to executive leadership
To succeed in this role you must have experience in:
10+ years in product, 5+ on developer platforms, real-time media or voice AI
Grew a developer product: sign-up, activation, adoption, retention, community
Hands-on: you write the spec, build the prototype and use the product daily. AI-native software development: you build with AI coding agents every day and have changed how your team works
Shipped a voice agent product or a real-time platform, at scale, with revenue
Deep fluency in speech-to-speech, turn-taking, WebRTC and SFUs
Priced and metered a usage-based platform
Decide what we build and what we partner for, even when the data is incomplete
Success looks like: developer growth (activation, adoption, retention); developers building and running agents on the platform; growing live agent usage; conversation latency and quality; revenue growth.
What we offer:
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Debt refinancing assistance
Employee perks and discounts program
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentra l
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the…