Location: Belmont, California. This is an in-office role, four days a week.
Say hello to opportunities.
If you’re looking to be part of what’s next in communication, you’re in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.
This is where you and your skills come in. We’re currently looking for: a Senior Analyst in Strategy & Business Operations to lead live product adoption insights and support P&T (Product & Technology) transformation programs. In this role, you will replace manual reporting with automated tools you build using Python and AI coding tools.
Job responsibilities:
Build and maintain automated product adoption insights tracking customer usage and telemetry over time.
Support P&T transformation initiatives with data baselines, tracking, and strategic analysis.
Automate adoption and program reporting to eliminate manual tracking processes.
Analyze large datasets using Python and SQL, maintaining reusable documentation.
Partner with Product, Engineering, and Finance cross-functional leaders to standardize core metrics.
Present actionable insights and recommendations to senior leadership, including VPs and the C-suite.
What success looks like in this role:
First 3 months: Onboard to product usage data, align on adoption metric definitions across key stakeholders, launch your first adoption view, and baseline one P&T transformation program.
6 months: Fully automate adoption insights to replace manual reporting and inform P&T investment or prioritization decisions.
12 months: Own product adoption insights and transformation tracking for P&T, integrating maintainable frameworks into leadership planning cycles.
To succeed in this role you must have experience in:
4+ years in strategy, business operations, product analytics, or management consulting.
Proficiency in Python (e.g., pandas) to write, test, and maintain custom data analysis tools.
Experience analyzing large datasets via SQL and cloud data warehouses (Snowflake, BigQuery).
Hands-on experience using and evaluating AI coding assistants (Claude Code, Cursor, GitHub Copilot).
Strong executive presence and communication skills to clearly convey complex findings.
Ability to work on-site in Belmont, CA 4 days a week.
Preferred qualifications:
Management consulting background (including global delivery/capability centers).
Advanced degree (MBA, Master's, or PhD), preferably in a quantitative field.
Background in product analytics, adoption tracking, or tech transformation programs at scale.
What we offer:
Medical, dental, vision, disability, and life insurance
Health Savings Account (HSA), Flexible Spending Account (FSA), and commuter benefits
401(k) match and Employee Stock Purchase Plan (ESPP)
Paid time off and paid sick leave
Paid parental and pregnancy leave, with gift boxes for new parents
Family-forming benefits, including IVF, fertility preservation, and adoption support
Emergency backup care for children, adults, and pets
Employee Assistance Program with counseling sessions available 24/7
Free legal services, including legal advice, document creation, and estate planning
Employee referral bonus program
Student loan refinancing assistance
Employee perks and discounts program
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentral
RingCentral is a global leader in…