Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
ROLES AND RESPONSIBILITIES
Logistics Operations & Shipment Tracking
Support the Logistics Specialist with the daily coordination and follow-up of international shipments.
Monitor shipments from collection through final delivery and maintain accurate milestones, ETDs, ETAs, delivery dates, costs, and status updates within the ERP system.
Proactively follow up with freight forwarders, suppliers, warehouses, port agents, yacht teams, and internal stakeholders.
Identify delays or potential issues and escalate them promptly to the Logistics Specialist.
Assist with air, ocean, road and courier shipments, including related shipping and customs documentation.
Support the coordination and tracking of fleet Landing Goods, warehouse activities, inventory, Newbuild and Dry Dock shipments as required.
Understand the importance of time-critical deliveries and their potential impact on yacht operations and ultimately the guest experience.
Reporting & Administration
Maintain accurate shipment records, trackers, and supporting documentation.
Assist with logistics reporting, KPIs, freight costs, transit times, and delivery performance.
Support Excel-based data analysis and reconciliation of logistics costs.
Contribute to maintaining high standards of ERP data quality and accuracy.
Communication & Service Excellence
Represent the Logistics team and The Ritz-Carlton Yacht Collection in a polished, professional, and courteous manner.
Communicate clearly and professionally with internal and external stakeholders across different cultures and levels of seniority.
Maintain discretion when handling operational and commercial information.
Remain calm, responsive, and solution-oriented when dealing with urgent operational requirements.
Recognize that behind-the-scenes logistics excellence contributes directly to the exceptional experience delivered onboard our yachts.
WHO YOU ARE
You are curious, energetic, organized, and eager to learn, with a genuine interest in international logistics and the ultra-luxury hospitality environment.
You enjoy working with people from different cultures, are comfortable communicating with external partners and colleagues, and naturally present yourself in a polished and professional manner.
You have strong attention to detail and take pride in completing tasks accurately and following them through to completion. You are proactive, reliable, service-oriented, and comfortable working in a dynamic environment where priorities can change quickly.
Above all, you bring a positive attitude, maturity,…