Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
LOCATION: INDIA | INDONESIA | PHILIPPINES
Placement may be in any of these locations based on business needs.
ESSENTIAL DUTIES
· Serves as a guardian of The Ritz-Carlton Gold Standards and is a positive role model, prioritizing the culture, driving appreciation, energizing personal service, enlivening empowerment, cultivating quality, leading with compassion and accountability, inspiring innovation, and celebrating successes.
· Arranges flights for crew joining, leaving, training, and transfer movements, selecting routings and fares that balance cost, journey comfort, and schedule reliability against Company travel policy.
· Arranges lodging, ground transportation, and meal provisions where journey length or connection timing requires them.
· Provides responsive support to Ladies and Gentlemen experiencing travel disruptions, rebooking flights and adjusting arrangements in coordination with Mobilization Specialists until each traveler is safely on their way.
· Manages ticketing changes, cancellations, and refunds, ensuring value is recovered and records are accurate.
· Maintains booking data quality and contributes to reporting on travel spend, average fare, and disruption recovery.
· Provides coverage as part of a distributed team supporting fleet operations across time zones, coordinating handoffs so Ladies and Gentlemen in transit are supported around the clock.
· Partners with the Company's travel partners on fares, schedule changes, and irregular operations.
QUALIFICATIONS
· High school diploma or equivalent required; degree or travel industry certification preferred.
· Minimum of two (2) years of experience in airline reservations, corporate travel booking, or travel operations; experience with marine or offshore crew travel and marine fares strongly preferred.
· Demonstrated proficiency with travel booking systems, and command of fare rules, routing logic, and ticketing changes.
· Willingness to work a schedule aligned to fleet operations across time zones, including early mornings, evenings, weekends, or on-call rotation as assigned.
· Composure and warmth under time pressure; the role supports people, not just itineraries.
· Experience working in a diverse and multi-cultural environment required.
· Proficient in the use of computers and standard office software.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the Lady or Gentleman is regularly required to sit for extended periods; use hands and…