Overview:
RMIT Vietnam is looking for a Student Financials Officer for supporting the delivery of student financial processes across the student lifecycle at RMIT Vietnam.
Expected start date: at the earliest available opportunity
WHY JOIN RMIT VIETNAM?
At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.
Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile
WHAT WE OFFER
Competitive remuneration VND package for Vietnamese candidates.
13th month Tet bonus
Private Health insurance for you and your family, plus Personal Accident Insurance
Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)
Professional development and career advancement
Access to state-of-the-art facilities and resources
A vibrant and diverse campus life and more!
POSITION SUMMARY
The Student Financials Officer is responsible for supporting the delivery of student financial processes across the student lifecycle at RMIT Vietnam. The role supports the accurate and timely processing of student financial activities, including billing, refunds, and student insurance, in accordance with University policies and procedures. It contributes to the day-to-day operations of the student financials function, ensuring data accuracy, compliance, and effective service delivery. Working under the guidance of the Senior Coordinator, Student Financials, the position supports workflow coordination, maintains financial records, and responds to student and stakeholder enquiries to ensure a consistent and high-quality student experience.
Reporting Line
Reports to: Senior Coordinator, Student Financials
Key relationships:
Internal Relationships: Academic Registrar’s Group (ARG) teams; Student Financials team; Enrolments and Student Records teams; Finance and Accounting; Student Connect; ITS; Student and Education Portfolio (SEP) units.
Global / Cross-campus Relationships: Relevant RMIT global stakeholders, including Student Financials Governance team.
External Relationships: Students and relevant external stakeholders (e.g. authorities or providers related to student insurance processes).
Reporting lines may be adjusted in line with organisational changes.
Key Accountabilities Summary
Process student financial transactions and activities, including billing, refunds, and payment-related requests, in accordance with established procedures and timelines.
Maintain accurate and up-to-date financial data in relevant systems, ensuring data integrity, confidentiality, and compliance with policies.
Respond to enquiries from students and stakeholders regarding student financial matters, providing accurate information and escalating complex cases where required.
Review and validate financial data, including invoices and student account information, ensuring accuracy for reporting and compliance purposes.
Support the coordination of student medical insurance processes, ensuring timely and accurate administration in line with institutional and regulatory requirements.
Assist in the implementation and testing of system or process changes related to student financials under the guidance of senior staff.
Collaborate with internal stakeholders, including Finance, Student Connect, ITS, and other ARG teams, to support coordinated service delivery.
Maintain professional and equitable service standards, particularly when supporting students experiencing financial difficulty.
Support documentation and maintenance of financial processes and operational guidelines.
Contribute to continuous improvement by identifying operational issues and supporting enhancements to processes and systems.
Undertake other duties as required by the line manager.
Other duties commensurate with the scope of the role
Key Selection Criteria
A relevant tertiary…