Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.
About the Role
The Senior Client Growth Manager is a strategic commercial leadership role responsible for driving end-to-end revenue growth through new business acquisition, account expansion, and client retention.
The role owns an individual revenue target while also leading, mentoring, and coaching a team of Client Growth professionals to achieve their commercial objectives. The Senior Client Growth Manager is responsible for building strong senior-level client relationships, identifying growth opportunities, managing the sales cycle, and ensuring revenue and profitability targets are met.
This role requires a strong balance of hands-on commercial ownership and people leadership , with a focus on driving both personal and team performance.
Key Responsibilities
1. Revenue Ownership (Primary Accountability)
Own and deliver an individual revenue target across assigned accounts and industry vertical.
Manage a balanced revenue mix:
New business (new logos)
Upselling & cross-selling
Renewals and expansions
Ensure gross margin adherence through disciplined pricing strategies.
Maintain accurate forecasting and pipeline visibility .
Build and execute annual industry growth plans.
Maintain a healthy pipeline coverage ratio.
Identify opportunities to maximize revenue, profitability, and account value .
2. New Business Development
Identify, qualify, and pursue new business opportunities within the assigned market.
Lead the full sales cycle , including:
Prospecting and qualification
Proposal development
Commercial negotiations
Closing and contract finalization
Develop and maintain a strong pipeline of qualified opportunities.
Drive strategic industry penetration and new-logo acquisition.
Build relationships with senior decision-makers and key stakeholders within target organizations.
3. Account Growth & Expansion
Own a defined portfolio of accounts as the Account Growth Owner .
Identify and drive upsell and cross-sell opportunities .
Lead renewals, contract extensions, and commercial expansions.
Develop strategic account plans to maximize client lifetime value .
Optimize revenue mix and account profitability.
Identify opportunities to expand the company's services and solutions across existing accounts.
4. Client Relationship Ownership
Act as the executive-level single point of contact (SPOC) for clients.
Build and maintain long-term, trusted relationships with key stakeholders.
Understand client strategic priorities and business objectives .
Own client satisfaction, retention, and growth.
Manage stakeholder mapping and account dynamics.
Lead escalations and conflict resolution.
Represent the voice of the client internally , without owning delivery execution.
5. Team Leadership & Coaching
Lead, mentor, and coach a team of Client Growth and Account Management professionals .
Set clear team objectives, KPIs, and performance expectations aligned with overall revenue goals.
Support team members in developing and executing new business and account growth strategies .
Provide regular coaching, feedback, and performance guidance to improve commercial effectiveness.
Review team pipelines, forecasts, account plans, and revenue performance to identify gaps and opportunities.
Support team members in navigating complex negotiations, client escalations, and strategic opportunities .
Foster a high-performance, collaborative, and revenue-focused culture .
Support the hiring, onboarding, development, and performance evaluation of Client Growth team members.
Lead by example by maintaining individual ownership of a revenue target while driving overall team performance.
6. Industry Leadership & Positioning
Develop deep…