At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Content Design & AI Readiness Specialist
Roche Diagnostics is a division of Roche. As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people. In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease.
At Roche, we offer a hybrid work mode l that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week . The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events. Please note that this applies only to Poland; office presence for other locations will be discussed in one-on-one meetings.
In the role as the Content Design & AI Readiness Specialist , you will be a member of the Knowledge Strategy & Language Operations Subchapter. With your experience with conversational AI, technical documentation, and natural language processing, you will ensure that our content can be processed and used in various AI applications and digital channels. Additionally, you will help to govern and improve these applications by driving chatbot dynamic engineering, voice processing accuracy, and feedback analysis ensuring a good user experience.
The opportunity:
As a Content Design & AI Readiness Specialist , you will join the Knowledge & Learning Chapter and contribute to the future of AI-supported knowledge delivery. You will optimize technical content for both human readability and AI consumption, ensuring accessibility and consistency across digital platforms.
Develop and maintain structured, machine-readable technical content ready for use in generative AI platforms (e.g., RAG architectures).
Enhance content discoverability and user experience by managing metadata, search synonyms, prompt libraries, and best practices for AI-assisted retrieval.
Improve voicebot accuracy by creating and maintaining phonetic lexicons and fine-tuning Automatic Speech Recognition (ASR) models.
Collaborate with subject matter experts to align taxonomy, metadata, and content governance across teams and platforms.
Provide training and support to internal stakeholders on AI tools, content structuring, and best practices.
Monitor content performance and user feedback to continuously refine and improve delivery across digital touchpoints.
Who you are:
Bachelor’s degree in IT, Computational Linguistics, Technical Documentation, or related field (Master’s preferred).
5+ years of experience in Knowledge Management, Technical Documentation, Information Architecture, or related areas.
3+ years of experience in conversational AI.
Familiarity with generative AI tools, Large Language Models (LLMs), prompt engineering, and speech/voice tech integration , and their applications in content delivery.
Scripting experience with Python is highly desired (e.g., for data manipulation, prompt prototyping, or text analysis).
Strong understanding of technical documentation standards (e.g., DITA) and knowledge management systems.
Experience with natural language processing, voice recognition workflows, and SEO is an advantage.
Excellent communication skills ,…