As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
150 N Chestnut St, Rochester, New York, United States of America, 14604
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500127 Psych SMH Ambulatory Reg
Work Shift:
UR - Day (United States of America)
Range:
UR URCA 210 H
Compensation Range:
$27.25 - $36.79
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
The Clinical Access (Triage) Specialist at University of Rochester Medicine is responsible for ensuring patients are connected to appropriate behavioral health and substance use services through comprehensive triage, care coordination, and operational support. In this role, the specialist reviews patient charts, makes critical decisions, and directs referrals to the most suitable services while coordinating access across multiple care locations. They collaborate closely with providers to clarify referral needs, recommend external resources when appropriate, and address provider questions or concerns. The position also supports front-line staff, particularly Mental Health Assistants (MHAs), by offering guidance on complex cases, monitoring scheduling efficiency, and maintaining key resources and system tools. Additionally, the specialist contributes to workflow development, staff training, and onboarding, while helping coordinate team coverage. For more complex situations, they participate in high-level case reviews with leadership. Success in this role requires strong judgment, the ability to manage multiple priorities independently, proficiency with electronic health records, and a collaborative, team-oriented approach, all within established policies and in partnership with both internal teams and community providers.
Essential Functions:
Clinical Triage and Placement: Facilitate high level case review of referrals for mental health and substance use treatment for the Clinical Access Team. Conducting detailed chart reviews, making clinical determinations, and assigning patient referrals to the most suitable services based on clinical presentation and patient goals. This also involves coordinating patient access across various Psychiatry ambulatory locations where appropriate.
Consumer Collaboration: Communicating with ordering providers and/or self-referred patients for clarity on referrals or to suggest external resources, and fielding concerns or requests for consultation. Ordering providers include but are not limited to: Psychiatry Acute Services, CPEP, Inpatient, Mobile Crisis, Partial
Primary Care
Other University of Rochester Medicine Specialty DEPs
Internal Psychiatry Outpatient Clinics
External to University of Rochester Medicine
Operational Support : Supporting front-line Clinical Access Team staff, particularly MHAs, with clinical guidance and complex patient calls. They also monitor scheduling efficiencies, maintain Smart Phrases and patient resource lists, and handle patient complaints that don't require supervisor intervention. Completes and maintains timely professional documentation in eRecord
Workflow and Training: Contributing to the development and maintenance of staff workflows, onboarding and training MHAs, and coordinating cross-coverage plans. Support MHAs staff on the floor with complex patient calls and critical decision…