As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500303 OPD Pediatrics
Work Shift:
UR - Day (United States of America)
Range:
UR URCA 211 H
Compensation Range:
$29.62 - $39.99
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
The Senior Practice Manager oversees the operational components of the Golisano Children’s Pediatric Practice (GCPP), a safety net and designated Patient-Centered Medical Home practice caring for over 15,000 pediatric patients utilizing a multi-disciplinary team-based care model. In this capacity the Senior Practice Manager provides operational leadership, oversight and financial management for the practice, ensuring high quality, patient-centered pediatric care while optimizing workflows, staff engagement and financial sustainability. Supervises, coordinates and or monitors the work activity of employees, develops goals and objectives and collaborates on preparation of annual budgets. Performs routine and nonroutine duties requiring highly advanced administrative skills and proficiency with minimum direction. Works collaboratively with practice clinical and non-clinical leadership to ensure consistency across the practice regarding process, procedure and compliance standards. Maintains a positive work environment.
ESSENTIAL FUNCTIONS
Operations Management :
Runs reports and monitors clinical and operational data, to include scheduling and appointments, utilization, visit volumes and no-show rates. Identifies areas of improvement to enhance levels of service, patient satisfaction and practice productivity.
Establishes and maintains an efficient and responsive patient flow system.
Ensures proper patient registration, check in and out, and scheduling workflows are followed including warm transfers to centralized teams or internal clinical teams.
Prepares weekly schedule for staff ensuring proper staffing to support daily office operations including directly monitoring workflow to ensure accuracy and maximum efficiency.
Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and financial performance.
Manages front end staff. Develops guidelines for prioritizing and assigning work activities, evaluating the effectiveness, and modifying process as necessary. Establishes performance improvement goals, remaining in alignment with the goals and objectives of the department, team and individual.
Works collaboratively with providers and scheduler builder on provider templates in alignment with department expectations. Monitors schedules for accuracy and utilization. Notifies schedule builder of discrepancies.
Will participate in cross-functional teams in the department that assess quality improvement and /or process efficiency/workflow projects.
Partners with clinic leadership to ensure daily operations run smoothly, addresses patient access and staffing concerns, proposes and implements resolutions.
Service Orientation and Patient Experience:
Serve as the point person for patient advocacy managing patient complaints for all assigned site locations.
Access and interpret…