We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Overview
RSM US Integrated Services India Private Limited supports RSM US LLP’s Risk Consulting, Transaction Advisory, Technical Accounting, Financial Consulting, Technology and Management Consulting, Tax, and Assurance practices by providing access to highly skilled professionals for scalable and repeatable business processes across an extended business day. USI is a member of RSM International, the sixth largest global network of independent accounting, tax, and consulting firms.
Dynamics 365 Customer Engagement – Functional Manager
RSM’s Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized, multi-disciplinary professionals delivering innovative Microsoft business application solutions for global clients.
RSM is seeking a Dynamics 365 Customer Engagement (CE) Functional Manager who blends deep, hands-on configuration and customization experience with the leadership skills to run multiple concurrent engagements. The ideal candidate brings end-to-end mastery of the Dynamics 365 CE suite and the Microsoft Power Platform, sound solution architecture judgment, strong client presence, and a passion for growing the next generation of consultants. This role is a true player–coach: you will partner directly with US-based leaders, shape solutions on the whiteboard, and actively mentor and coach a team of Supervisors, Senior Associates, and Associates.
Key Responsibilities
Hands-on configuration, customization, and implementation experience of Microsoft Dynamics 365 Customer Engagement applications and the Power Platform to meet complex client business needs
Translate complex business problems into clear functional specifications, solution designs, and architecture recommendations across CE, integrations, and the broader Microsoft cloud
Own functional and architectural integrity across all phases of the project lifecycle — discovery, design, build, test, deployment, and post-go-live support
Lead and oversee multiple concurrent Dynamics 365 CE engagements, owning delivery quality, risk, and outcomes across a portfolio of projects
Serve as a trusted advisor to US-based engagement leaders and client stakeholders, managing priorities, timelines, escalations, and deliverables across time zones
Facilitate design reviews, demos, and solution walkthroughs with confidence and clarity
Review and quality-assure work products — including configuration, customization, testing, and documentation
Direct data migration, integrations, security model design, and ALM strategy (solutions, pipelines, managed environments) across engagements
Coach, mentor, and develop junior talent across the team; provide performance feedback, career guidance, and hands-on knowledge transfer
Support post-go-live activities including hypercare, enhancements, governance, and continuous improvement
Champion delivery excellence, documentation standards, and a great client experience on every engagement
Required Qualifications
10+ years of hands-on functional experience implementing Microsoft Dynamics 365 Customer Engagement
Demonstrated experience leading multiple concurrent Dynamics 365 CE projects to successful delivery in a consulting environment
Strong, hands-on configuration and customization expertise across the Dynamics 365 CE suite, including: Customer Service
Contact Center / Omnichannel
Sales
Customer Insights – Journeys
Field Service
Project Operations
Hands-on experience with the Microsoft Power Platform, including:…