Job Responsibilities
The Bell/Door Attendant is responsible for assisting guests with the delivery and retrieval of luggage in a courteous, timely and professional manner as well as the efficient operation of the lobby areas and entrance of the Hotel.
Essential Duties
Upholds and complies with Hotel Standards at all times.
Assists all arriving and departing guests of Hotel by proper handling of luggage.
Provides information to guests and patrons regarding Hotel facilities and directions.
Welcomes guests in a proper manner.
Refers to guests by their surname.
Delivers guests' packages, faxes, extra keys, amenities.
Delivers luggage to guest rooms.
Escorts guests to their rooms and show room amenities.
Stores and tags luggage as requested by guests.
Facilitates switching of guestrooms.
Steps for handling complaints.
Responsible for not leaving luggage and front door unattended.
Perform other tasks as assigned.
Core Competencies
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the courage and initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision
Work/Educational Experience
Must be 18 years or older
High school diploma, GED, or equivalent experience
Prior experience in guest service preferred.
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Essential Requirements
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Good communication skills.
Attention to detail and organizational skills.
Ability to function in a noisy, hectic and crowed environment.
Ability to handle numerous duties simultaneously.
Flexible to work schedules.
Willing to work as a team member.
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least sixty (60) pounds, and prolonged standing during the shift.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
Mathematical Skills & Reasoning Abilit y:
Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical…