JOB DETAILS
Job Title: Vice President, Transformation
Reports To: CEO
Working Hours: 9:30am – 5:30pm
Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
Other: Full Time - (Hybrid) 3 days on site / 2 WFH
ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivalled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Centre Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
ABOUT THE ROLE
The Vice President, Transformation is responsible for leading enterprise transformation and operational excellence across RWS Global, ensuring that our operating model, processes, systems, and governance support the organisation's growth and delivery objectives as we scale.
Reporting directly to the Interim CEO, this role provides executive leadership across Continuous Improvement and Information Technology. Working closely with the Executive and Senior Leadership teams, the VP, Transformation will identify where the business requires stronger foundations, then systemize, standardize, and automate processes across business units, regions, and functions.
The right leader will bring together strategic thinking and hands-on execution, taking direct ownership of key initiatives while building a sustainable operating model. They will drive organisational performance and ensure the business has the processes, technology, and structure required to scale effectively.
This role is suited to a seasoned, collaborative leader who has scaled operations before and wants to shape how a global business grows. They will bring executive presence and a hands-on approach, and thrive in a fast-paced, entrepreneurial, and globally connected environment.
RESPONSIBILITIES Lead the mapping and redesign of core end-to-end processes in partnership with teams across the global business, prioritizing improvements with the greatest operational and financial impact.
Define and embed a consistent enterprise operating model, with clear ownership, decision rights, controls and accountability across functions, business units & regions.
Define the requirements and transformation priorities across the business partnering with IT to translate them into an integrated technology roadmap where appropriate.
Develop a single source of truth for global operational data, supported by executive reporting that informs leadership decision-making.
Establish a consistent operating cadence with leaders, including shared KPIs, quarterly planning, and clear accountability across functions and regions.
Identify opportunities to simplify processes, remove duplication and reduce manual work, applying automation and…