Why Ryan?
Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
The Director, Product Owner is responsible for leading the vision and managing and executing the strategic product roadmap of the Firm’s global Salesforce Sales Cloud and other Salesforce integrated solutions. The Product Owner will act as a voice of the end-user, representing the needs of all Salesforce Personae to identify, create, document and prioritize user stories in the product backlog. The Product Owner serves as the bridge between business stakeholders and technical teams and is ultimately responsible for ensuring Salesforce delivers measurable value across Ryan’s global organization.
This is a hybrid role out of our Plano, TX office.
Duties and responsibilities, as they align to Ryan’s Key Results
People:
Drive an integrated team member experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives
Partner with internal stakeholders to gather requirements and prioritize enhancements
Act as voice of the end-user maintaining a deep understanding of team member feedback ensuring outstanding solutions are delivered
Lead a high-performing team with a focus on fostering a positive team member experience, promoting collaboration, innovation, and continuous improvement.
Work closely with the Salesforce Architecture team within IT
Drive user adoption through collaboration with the training team
Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments
Client:
Drive an integrated client experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives
Act as voice of the end-user maintaining a deep understanding of client and prospect feedback ensuring outstanding solutions are delivered
Communicates and champions product benefits to executive management, practice leaders and other stakeholders
Valu e:
Own and evolve the Salesforce product roadmap, aligning with business goals and user needs across global teams (e.g., Executive, Service Delivery, Global Shared Services, tax.com)
In conjunction with the Salesforce technical team, lead and manage the successful delivery of enhancements as defined in sprint and release planning and meeting or exceeding defined success criteria
Translate business needs into clear user stories, epics, and acceptance criteria for development team
Work directly with executive management, practice leaders and other stakeholders to prioritize the backlog to meet Ryan’s tactical and strategic goals
Collaborate with the technical and functional delivery teams grooming the product backlog and planning release management
Ensure all Salesforce solutions maintain data integrity by recognizing established systems of record and collaborating with the appropriate product management teams
Oversee change management, training requirements and communication plans
Oversee the governance process for Salesforce changes, ensuring compliance, scalability, and alignment with enterprise architecture
Stay current on Salesforce releases, features, and best practices to guide innovation
Monitor platform performance, user feedback, and analytics to inform continuous improvement
Education and Experience:
Bachelor’s and/or Master’s Degree in a related field
8-10 or more years of Product Management experience or equivalent combination of education and experience.
At least 5-7 years as a Salesforce Product Owner in a complex, global environment
Experience with Salesforce Unlimited Edition, Data Cloud, or Agentforce preferred
Additional Required Skills and…