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Job Description :
We are immediately hiring a Customer Service Coordinator for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
Pay Type: Hourly
Annual Salary Pay: up to $25.00 an hour based on experience
Schedule: Monday-Friday 08:00am-05:00pm (Pacific Standard time zone preferred)
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave
Summary
Responsible for the day to day management of Ryder's eCommerce customers. They serve as the customers' "eyes and ears" in our warehouses and ensure that we are exceeding their expectations every day. They are responsible for supporting the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs as directed while working collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution.
Essential Functions
Interact with clients and Customer Success Manager in resolving problems or issues.
Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
Cohesively work with internal SME(s) to resolve problems and/or support projects.
Prepare various reports as required or any support document needed.
Support and develop improvement initiatives in support of the Customer Success Manager.
Responsible for preparation in support of client quarterly and monthly account reviews.
Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews.
Monitor quality.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills
Strong planning and organizational skills
Possesses a high degree of initiative
Demonstrates analytical skills
Demonstrates problem solving skillsDemonstrates initiative and problem solving skills
Excellent interpretation of complex statistical data
Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
Demonstrates customer service skills
Develops and delivers effective presentations (preferred)
Excellent interpersonal skills
Detail oriented and customer focus
Possesses a high degree of initiative
Working knowledge of FBAP, TIS, ROL and TM systemsadvanced required
Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPSadvanced required
Qualifications
Bachelor's degree required in Business, Logistics, Transportation.
Two (2) years or more of industry related experience required
Two (2) years or more Experience in fulfillment and logistics required
Working knowledge of FBAP, TIS, ROL and TM systems. advanced required
Knowledge in statistical and transportation analysis tools such as Minilab, SAS,…