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Job Description :
This role serves as the subject matter expert (SME) for Ryder’s timekeeping system(s). As a central point of contact for employees submitting time and supervisors approving it, this position bridges the gap between the system, its users and the key departments involved, included but not limited to Human Resources and Payroll.
This position will ensure seamless coordination across stakeholder, maintaining system integrity, and support timely and accurate payroll processing. This includes troubleshooting issues, guiding users, collaborating on enhancements, and ensuring compliance with internal policies and various regulations.
Essential Functions
Provide proactive support to employees and managers navigating the timekeeping system(s), including but not limited to : system navigation, analysis involving payroll disputes, inquiries regarding time-off balances, holiday and proxy guidance, reviews of potential Workday integration disruptions, issue resolution, and customer support on absence management tracking.
Conduct regular audits of timekeeping system(s) to ensure employee usage aligns with established policies and regulatory requirements, including: access and role validation, compliance checks validating employees and managers are following timekeeping policies, ensuring timekeeping practices comply with collective bargaining agreements (CBAs), and monitoring of general system performance
Maintain an active and collaborative relationship with HR and Payroll stakeholders to ensure timely awareness of Ryder processes, payroll updates, and disputes that may impact the timekeeping system(s).
Continuously evaluate, update, and distribute the timekeeping system(s) training materials to ensure alignment with evolving operational needs, system enhancements, and compliance requirements
Ensure that new users, as well as existing employee transitioning into new roles are granted timely access to the system(s) and appropriate training
Complete proxy set-ups within the timekeeping system(s) to ensure service within the management function is not disrupted during absences
Additional Responsibilities
Provide User Support: Address and resolveusers inquiries related to system navigation and integrations
Ensure Timely Follow-up: Maintain consistent and proactive communication with users to ensure issues are resolved promptly and correctly
Escalate Complex Issues: Identify and escalate issues beyond the scope of resolution to the appropriate stakeholder(s) or vendors for timely resolution
Diagnostic Research: Collect comprehensive information pertaining to the issue before escalation to facilitate an efficient resolution
Monitor System(s): Run and analyze periodic reports to identify discrepancies within the system(s) such as missing data, data integrity, or other abnormalities
Maintain Training Materials: Ensure all training materials are correct and standardized, reflecting both system updates and regulatory requirements
Build Knowledge Resources: Develop and maintain a centralized knowledge repository to support the use of Quick Reference Guides (QRGs) and Frequently Asked Question (FAQs)
Perform other duties as assigned.
Skills and Abilities
Strong written and verbal communication skills, Required
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required
Ability to work independently and as member of a team, Required
Flexibility to operate and self-driven to excel in a fast-paced environment, Required
Capable of multi-tasking, highly organized with strong time management skills, Required
Detail oriented with excellent follow-up practices, Required
Qualifications
Associate's Degree in Minimum of an Associate's Degree in Human Resources, General Business, Computer Systems, or similar discipline., Required
1 year or more in Experience with time keeping…