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Job Description :
Position Summary
The IT Application Development & Support Manager provides technical, operational, and people leadership for teams responsible for the development, enhancement, and support of applications serving the FMS business. The Manager may lead one or more Agile teams supporting different application areas. The Manager oversees solutions across a diverse technology landscape, including Microsoft Azure, containerized applications, .NET, APIs, SQL, Appian, Legacy Technologies, SaaS/PaaS. Managers should be comfortable working across technologies and exercising sound judgment on when and how to apply them. This role partners closely with Product Owners, Product Managers, Solution Architects, business stakeholders, and other IT teams to translate product strategy and business priorities into secure, reliable, scalable, and sustainable technology solutions. The Manager balances new development, enhancements, production support, application health, security, technical debt, and modernization while ensuring strong customer service and predictable delivery. The Manager is also accountable for people leadership, resource planning, financial management, delivery execution, and vendor and third-party service provider relationships as applicable.
Essential Functions
Provides technical, operational, people, and financial leadership for application development and support teams responsible for delivering and sustaining business capabilities, including coaching, performance management, delegation, career development, and accountability for team effectiveness.
People leadership; coaching and mentoring; performance management; financial stewardship; operational accountability; team development.
Partners with Product Owners, Product Managers, and Agile teams to align technology delivery with product strategy, business priorities, customer needs, backlog refinement, Sprint planning, and delivery execution.
Product partnership; Agile delivery; backlog refinement; Sprint planning; prioritization; customer-focused delivery.
Collaborates with Solution Architects and IT teams to guide solution design, technical decision-making, engineering standards, integration approaches, and secure, scalable, maintainable application delivery.
Solution design; architecture principles; engineering standards; integration patterns; security; scalability; maintainability.
Establishes technical and delivery priorities, removes obstacles, and manages initiatives against scope, budget, schedule, quality, resources, and expected business outcomes.
Prioritization; delivery execution; initiative management; budgeting; resource planning; risk and issue management.
Maintains accountability for assigned applications by ensuring availability, performance, security, compliance, maintainability, software development life cycle discipline, production readiness, and operational health.
Application ownership; SDLC; production support; reliability; performance monitoring; compliance; quality assurance.
Develops strong relationships with business leaders and users to understand needs, manage expectations, and advocate for effective technology solutions.
Stakeholder engagement; communication; expectation management; business advocacy; relationship building.
Partners with leadership to shape technology roadmaps, modernization efforts, technical debt reduction, continuous improvement, and investment priorities that improve efficiency, customer experience, risk posture, and financial performance.
Strategic planning; modernization; road mapping; technical debt management; continuous improvement; cost optimization.
Uses operational, delivery, financial, and customer metrics to measure performance, identify trends, and drive data-informed decisions.
Metrics analysis; financial and operational reporting; trend identification; data-driven decision-making.
Manages technology vendors and…