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Job Description :
About Ryder
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.
About the Job:
Type : Full time/Permanent
Shifts : Monday - Friday 7am to 3:30pm with occasional Saturdays as needed
Salary : $55,000
Location : Etobicoke, ON
Why Ryder:
Weekly pay
Excellent benefits package after 30 days
10 days of Paid Time Off upon hire
Retirement Pension Plans
DPSP, RRSP
Stock options
A safe, friendly and respectful working environment
Recognized by Forbes as one of Canada's Best Employers in 2025
Summary
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.
Essential Functions
Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
Partner with Sales staff on customer calls for new business and increased customer satisfaction.
Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Additional Responsibilities
Relocation within the business unit at the conclusion of the training program is required.
Performs other duties as assigned.
Skills and Abilities
Detail oriented with excellent follow-up practices, Required.
Strong verbal and written communication skills , Required.
Instills commitment to organizational goals , Required.
Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
Strong mechanical skills , Required.
Effective interpersonal skills Excellent influencing skills, Required.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
Ability to work independently and as a member of a team, Required.
Qualifications
Bachelor's Degree, Required.
1 year or more in customer service with issues resolution experience, Preferred.
Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
Basic understanding of Business Finance, controls and metrics Beginner, Required.
Realistic Job preview for the Operations Management Trainee role: https://www.youtube.com/watch?v=X9vuij8A0IE
Job Category
Operations and Support
This posting is for an existing vacancy.
Our Culture & Commitment :
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information :
The compensation offered to a candidate may be…