- Where
- City of London, London, London, United Kingdom
- Level
- Mid
IT Support Specialist
London | Leading International Law Firm
An excellent opportunity has arisen for an IT Support Specialist to join the London office of a highly regarded international law firm. Working as part of a collaborative European IT team, you will provide hands-on technical support to lawyers and business services professionals, ensuring a first-class user experience across a busy professional services environment.
This is an ideal opportunity for an IT support professional who enjoys a varied role encompassing desktop support, hardware deployment, AV support, user onboarding, and the delivery of technology projects within a customer-focused environment.
Key Responsibilities
Manage and resolve IT incidents and service requests, escalating where necessary.
Provide deskside and remote support to users across the London office.
Support Windows operating systems, Microsoft 365, iManage, mobile devices and other business-critical applications.
Deploy, configure and support desktops, laptops and Firm-issued hardware.
Support remote access technologies including AVD and VPN solutions.
Carry out hardware upgrades, troubleshooting and equipment refresh programmes.
Maintain accurate asset records and inventory management through ServiceNow.
Coordinate the technology onboarding and offboarding of employees.
Provide audio visual support for meeting rooms and collaboration spaces.
Assist with IT projects, system upgrades and technology implementations.
About You
Previous experience within an IT Support, Desktop Support or End User Support role.
Experience supporting Microsoft Windows environments and Microsoft 365 applications.
Strong troubleshooting and problem-solving skills with a proactive, customer-focused approach.
Knowledge of mobile device support, remote access technologies and hardware maintenance.
Exposure to iManage, SCCM and legal sector technology environments would be advantageous.
Previous law firm or professional services experience would be highly desirable.
Why Apply?
Join a prestigious international law firm with an outstanding reputation.
Broad and varied technical support role with exposure to multiple technologies.
Highly collaborative team environment.
Opportunity to contribute to IT projects and ongoing technology improvements.
Attractive 35-hour working week and excellent benefits package.
For a confidential discussion or to apply, please get in touch.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://uk.linkedin.com/company/ryder-reid-legal