About the Role:
Grade Level (for internal use):
05 The Team / The Business: S&P Global Business Services supports billing and collections for the S&P Global Divisions providing products and services worldwide to customers contracting with our organization. The Billing teams are responsible for processing new and renewal customer contracts and revisions on existing contracts to ensure alignment with correct Commercial Sales policies. The Credit and Collections team is responsible for the collection of accounts receivables. They carry out these responsibilities following established business procedures and policies designed to manage revenue and provide excellent customer service.
The Impact: This role will be part of the Corporate Finance Business Services team responsible for providing customer support to various divisions of S&P Global.
What is in it for you: You will be a member of the Corporate Finance team assuring the Global Business Services operations customer support is best in class, globally focused, and customer centric to support a growth minded organization. You will have the chance to work in a diverse and multicultural environment, interacting with clients and team members worldwide.
Key Responsibilities – Client Financial Relations/Collections
Participation in the collection of all outstanding receivables which includes making collections calls and other communications with clients
Enforcing Policies and procedures related to collection activities and payment processing
Providing timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms
Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
Working with other business teams including Sales, Order Management and Client Services to solve customer issues impacting payment
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Training new Apprentices Sharing knowledge and understanding of processes and procedures
Performing other related tasks as required
Key Responsibilities – Order Management/Billing
Responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines.
Complete an accurate and thorough review of Standard Quotes daily in our CRM (Customer Relationship Management) Systems “Salesforce” to provide an accurate invoice to clients for prompt payment
Gain understanding of core billing systems (Zuora, Oracle Cloud (Fusion), SAP, Salesforce CPQ) and tools utilized in Business Services
Notify management of trends within OM Review that have a negative impact to SLA (Service Level Agreement) or to our subscribers (Document and provide prompt/actionable resolution)
Fulfill all audit requirements set forth by management.
Performing other related tasks as required.
Qualifications:
At least a bachelor's degree in any field or relevant discipline – Freshers only.
Experience in Customer Service, Collections, or Billing roles is a plus but not required
Candidates must have strong verbal and written English communication skills.
Candidates will be required to perform in team and individual settings and will be working with global business partners
Excellent problem-solving skills, attention to detail, goal oriented and high initiative attributes are competencies for success in this role
A commitment to excellent customer service
Basic knowledge of MS Office Suite products including Excel is a plus
Must be amenable to working a hybrid schedule with a minimum of two days each week in an office setting
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that…