About the Role:
Grade Level (for internal use):
10
The Team:
The Proposal & Customer Assessment Team is part of Commercial Operations within the Customer & Growth Office, a shared capability within S&P Global Market Intelligence that partners closely with Sales to deliver a differentiated customer experience. The team supports due diligence questionnaires, risk assessments, audits, and other customer inquiries across the pre- and post-sales lifecycle, helping drive new revenue through RFx responses and deliver superior customer satisfaction. Serving a broad range of clients across geographies with a client-first mindset, this role will focus on inquiries received for Market Intelligence.
Responsibilities and Impact:
• Lead end-to-end project management of complex, client-initiated audits and due diligence reviews, coordinating the preparation, execution, and delivery of formal responses.
• Foster strong customer relationships by maintaining open and transparent communication throughout the process, promptly acknowledging new requests, and providing regular progress updates.
• Partner with Sales, Product, Legal, Information Security, and other internal stakeholders to deliver accurate, persuasive, and well-structured response documents.
• Ensure all responses are accurate, timely, and compliant with company standards, and drive action items raised during assessments and audits through to completion.
• Develop a deep understanding of product solutions and platforms to communicate effectively, and stay current on internal controls and audit and due diligence trends to keep the process effective.
• Maintain comprehensive documentation of the end-to-end audit and due diligence response process, including customer correspondence, supporting documentation provided, and actions taken to address issues or concerns.
• Support centralized database processes, policies, and procedures, and continually update due diligence content to drive improvements in tools and content.
• Identify opportunities to optimize processes by leveraging automation, technology, and data analytics.
What We’re Looking For:
Basic Required Qualifications:
• 3–7 years of relevant experience.
• Strong understanding of Information and Cyber Security, Risk Management, Business Impact Analysis (BIA) and Business Continuity Planning (BCP), Application Security, Network Security, Incident Response, and Cloud Security.
• Solid foundation in audit and control review, particularly SOC audits, business processes, and controls.
• Proven experience responding to Third-Party Risk Assessments, Information Security Assessments, and audits.
• Strong decision-making and critical-thinking skills, with the ability to conduct thorough analysis that leads to well-informed decisions.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels and build strong working relationships with internal colleagues.
• Strong analytical and problem-solving skills, with the ability to assess complex information and develop actionable insights.
• Self-motivated and highly detail-oriented, with the ability to manage multiple concurrent projects efficiently and consistently bring creativity and initiative to every task.
Additional Preferred Qualifications:
• Professional certifications such as CISA, CISSP, CISM, CRISC, or ISO 27001 Lead Auditor/Implementer.
• Familiarity with industry frameworks and standards such as ISO 27001, NIST CSF, SOC 1/SOC 2, and SIG/CAIQ questionnaires.
• Experience supporting audits and due diligence for financial services clients.
• Experience with RFP and questionnaire response tools and content libraries.
• Bachelor's degree in Information Security, Computer Science, Business, or a related field.
We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can…