Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Role Overview
This role will own the product vision for simplifying and automating how schedule changes are identified, evaluated, communicated, and resolved, helping airlines reduce manual servicing while delivering a better traveller experience.
The Senior Product Manager will work across airline operations, reservations, servicing, reaccommodation, notifications, digital channels, and partner ecosystems to build scalable capabilities that support airlines with different business models, workflows, and levels of automation.
Key Responsibilities
Product Strategy & Ownership
Define how the product evolves from manual and rules-based servicing towards increasingly automated, intelligent, and self-service schedule change management .
Translate airline operational challenges and traveller needs into clear product requirements, features, and measurable outcomes.
Prioritise investments based on customer value, operational impact, strategic alignment, and technical feasibility.
Schedule Change & Airline Servicing Expertise
Develop solutions covering the end-to-end schedule change lifecycle, including: Detection and classification of itinerary changes.Assessment of impacted passengers and itineraries.Airline policies and reaccommodation rules.Identification and presentation of alternative flights.Automated and agent-assisted reaccommodation.Traveller notification and acceptance.Digital self-service.Ticketing and servicing considerations.Handling of ancillary products and associated services.Interline and partner-airline scenarios.Exceptions requiring manual intervention.
Ensure solutions can support different airline policies, thresholds, workflows, and customer servicing strategies.
Partner with adjacent product areas such as DCS, reservations, disruption management/IROPs, retailing, customer servicing, notifications, and airport solutions .
Customer & Market Leadership
Engage directly with airline customers to understand current workflows, pain points, requirements, and desired business outcomes.
Serve as a product subject-matter expert in customer discussions, workshops, demonstrations, and roadmap reviews.
Monitor airline industry trends and evolving expectations around automated servicing and traveller self-service.
Balance individual airline requirements with the development of scalable product capabilities.
Execution & Delivery
Work closely with engineering, architecture, UX, operations, and other product teams to translate strategy into executable product increments.
Develop clear epics, requirements, acceptance criteria, and business priorities.
Make product trade-offs across customer demand, technical complexity, operational risk, and strategic value.
Manage dependencies with upstream and downstream airline systems and product teams.
Partner with delivery teams throughout development, testing, rollout, and adoption.
Commercial & Business Outcomes
Build business cases for product investment and clearly articulate expected customer and business value.
Define and track product success measures such as: Schedule changes resolved automatically.Reduction in manual servicing.Traveller self-service adoption.Time to resolution.Contact-centre/agent workload reduction.Customer adoption and satisfaction.
Support commercial teams with product positioning, customer proposals, and strategic opportunities.
Required Qualifications
Significant product…