💼 Title: Technical Support Engineer
📍 Location : Bangalore, India (Remote)
⏱️ Work Pattern : 4pm-12am shift
🤝 Reporting To : Sr. Director, Global TAM and Support
🗺️ Territory Served : US region
💸 Salary Range : 36-40 Lakhs/yr
🌟 OPPORTUNITY HIGHLIGHTS
Are you passionate about solving real-world security challenges and building lasting customer relationships?
SafeBreach is seeking a Technical Support Engineer in India to serve as a trusted advisor to our US customers—driving value, adoption, and growth with our industry-leading exposure validation platform.
👋 WHO WE ARE
SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience.
🚀 THE IMPACT YOU WILL HAVE
Act as the technical point of contact for SafeBreach Support
Set-up/create customer environments in the support lab
Replicate customer environments to troubleshoot and resolve problems, file defects, etc
Manage high-profile escalations to resolution, working with internal and field personnel
Deliver product training to support staff and others as required
Resolve customer escalations and drive process/policy improvements through root cause analysis.
Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.
🧬 WHAT SETS YOU APART
Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
Security Fundamentals & Tools . Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
Infrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)
Customer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication
💥 EVEN BETTER IF YOU HAVE
Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
Experience working in a startup or rapidly scaling company environment
Industry certifications such as CISSP, OSCP, CEH, or similar security credentials
😎 WHAT'S IN IT FOR YOU
Our offering includes a competitive selection of health & wellness policies (health, dental, vision, and more), highly competitive salary, 100% remote work flexibility, flexible time off, and excellent growth opportunities.
🤝 HOW WE'LL GET TO KNOW EACH OTHER
We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21 days)
Step 1: The Intro (15 min)
A casual meeting with the Talent team to break the ice.
Step 2: The Vision (45 min)
Connect with your future Manager to discuss the role, the challenges, and how you can make an impact.
Step 3: The Squad (35-60 min each)
Meet the people you’ll be in the trenches with—your peers and cross-functional partners. You will be evaluated on your technical skills, and you will be able to ask them anything!
Step 4: The Big Picture (45 min)
Discussion…