WHO WE ARE:
Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Job Description:
Director of Selling Experience
WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of extraordinary stores across North America for seamless, all-channel shopping.
YOU WILL BE: The Director of Selling Experience (DSE) provides insight into SFA culture, people, client experience and business ownership. You will lead the team of Sales Managers to create a high performance culture. Whether it’s overseeing the day-to-day operations or modeling clienteling behaviors, your work helps us deliver on the clients' highest expectations to build loyalty, drive sales, and enhance the customer experience.
WHAT YOU WILL DO:
Directly oversee Selling Managers (or Client Development Managers) and develop top talent leaders for promotion.
Direct the team to create and execute private personal shopping experiences for the most discerning clients; including, but not limited to, individual styling sessions, trunk shows, curated events, and top client outreach activities.
Drive the Saks clienteling culture and champion the use of technology to increase sales and enhance service.
In partnership with the VP/GM, act as the Chief Merchant for the store to ensure the alignment of merchandise to local needs and opportunities.
Oversee the day-to-day cost effective operations of the business based on budgets, sales and EBITDA targets.
Coach leader accountability to manage performance effectively to improve the team while partnering with PBP team and Employee Relations Service Center.
Serve as coach to the Management team to enhance the effectiveness of their leadership style and increase the engagement of their teams.
WHAT YOU WILL BRING:
100% open availability to relocate within the United States for additional assignments as a Director of Selling Experience, and/or future promotion to Vice President, General Manager.
Minimum 5+ years of luxury retail management experience leading fast-paced, high retail sales volume environments.
A respected and proven thought leader with a quantifiable track record of success in delivering results with a customer driven mindset within a large complex organization.
Experience developing and leading clienteling culture (i.e. VIC loyalty programs, client events and experiences, store marketing initiatives, brand ambassadorship, etc.).
Ability to develop, manage and motivate an elevated sales team to deliver best in class client experiences while driving company initiatives.
Executive leadership presence with the ability to present/report business trends/financials.
Proficiency in utilizing available technology (Google, Microsoft Office Suite is required).
Flexible in scheduling as the business needs including evenings, weekends and holiday schedules.
YOUR LIFE AND CAREER AT SAKS GLOBAL:
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation.
Exposure to rewarding career advancement opportunities…