WHO WE ARE:
Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Job Description:
Jewelry Sales Manager
WHO WE ARE:
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
YOU WILL BE:
As the Jewelry Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.
WHAT YOU WILL DO:
CLIENT DEVELOPMENT - Jewelry, Client Development Manager works closely with each Style Advisor to ensure they successfully:
Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.
Relentlessly and consistently deliver memorable client experiences to all; plan client appointments to maximize results.
Maximize every appointment with a client and those of the client's network.
Inform clients of in-store events to enhance their experience of Saks and increase engagement and loyalty.
Identify patterns in client spend and identify opportunities to increase wallet share.
Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking.
Ability to pivot priorities based on business needs
BUSINESS DEVELOPMENT THROUGH TECHNOLOGY & CUSTOMER EXPERIENCE
Jewelry, Client Development Manager coaches their Style Advisor to use technology & data to drive their business and develop a growth mindset of:
Building their personal brand as a fashion authority through proactive marketing and outreach.
Strategically leveraging social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base.
Using multiple channels of technology to strengthen existing relationships and drive new client acquisition.
Using a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences.
Using technology to deliver 24/7 service.
Taking initiative to stay informed on new merchandise deliveries in the store to maximize…