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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
This role is office-flexible, and the expectation is to be in office 3 days per week.
What You'll Actually Be Doing
Serve as the single point of accountability for all Signature deliverables, the customer experience, and renewal and expansion, aligning business and technical stakeholders to the Signature offer
Build strong relationships with key stakeholders, including executives in customer IT and business leadership, and act as a trusted advisor who applies proven solutions to customer problems
Monitor customer health, run quarterly reviews, and recommend releases and platform features that match customer priorities and roadmaps
Act as the primary point of contact for major incidents, and partner with Sales, Engineering, and Product Management to drive customer success and revenue opportunities
You're Our Person If...
3-4 years of relevant experience in Customer Success, SaaS platform use, or related fields
Strong consulting skills, with the ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
Excellent communication skills, with the ability to translate technical concepts into business terms for diverse audiences
Working knowledge of Sales Cloud features, sales processes, and automation, including leads, opportunities, forecasting, pipeline management, territory management, and flows
Even Better If...
Proficiency using AI agents for tasks such as meeting summaries, QBR data collection, and health monitoring, plus ongoing Agentblazer training and certifications
Salesforce certifications such as AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Data Cloud Specialist
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.…