- Pay
- $171–273k
- Where
- Chicago, IL · Seattle, WA · Dallas, TX · Denver, CO · Atlanta, GA · Indianapolis, IN · Austin, TX
- Level
- Senior
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Applications for this position will be accepted on an ongoing basis.
The Experience
Salesforce is seeking a Customer Success Manager, Director to service as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts. In this high-visibility role, you will move beyond tactical account management to drive a holistic success strategy that aligns Salesforce’s platform capabilities with the customer’s long-term business objectives.
You will be responsible for quantifying the business impact of their investment, transforming technical milestones into measurable ROI and executive-level success stories. By fostering deep-seated relationships across the customer’s leadership team, you will identify and proactively mitigate strategic risks, ensuring platform stability and sustained growth. As a senior leader, you will orchestrate cross-functional teams in a matrixed environment, acting as an organizational multiplier who elevates the standard of excellence for our most strategic enterprise accounts.
Customer success Managers guide customers through case and incident management as subject matter experts on their business context and impact. CSMs coordinate customer communications and executive engagement during major incidents, collaborating with internal and external stakeholders to address customer needs.
We are looking for candidates who have experience supporting customers in one or more of the following industries:
Technology Media Telecommunication (TMT) – Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred). Specific TMT: As a Customer Success Manager, you will be part of a specialized team supporting Salesforce’s most strategic customers, Amazon. You will work closely with Amazon to build relationships, learn about their businesses, and drive results.This is a unique opportunity to work at the center of some of Salesforce’s most strategic customer relationships — gaining technical and business exposure most CSMs never get, while shaping how large enterprise accounts scale on the Salesforce platform.
Health & Life Sciences (HLS) – Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
This is an Individual Contributor position.
What You'll Actually Be Doing
Executive & ROI Engagement: Serve as the point of accountability for Signature Success delivery. Build executive partnerships, create strategic success roadmaps that align Salesforce's platform with customer objectives, and quantify ROI to drive renewals and expansion.
Complex Program Management: Lead high-stakes, cross-functional initiatives across matrixed teams (Sales, Product, Engineering) to solve the most complex enterprise challenges.
Risk, Incident & AI Governance: Use…