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Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ES People Advisor and Knowledge Management Specialist is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.
Your Impact:
Provide superior customer service to employees and managers of Salesforce via our BaseCamp customer portal, and other social channels.
Support our knowledge base within BaseCamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.
In an ever fast-changing environment with AI augmenting human work, consider the best practices for localization of knowledge with the global team.
Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.
Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
Assist with User Acceptance Testing for system enhancements.
Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.
Optimizing of processes and increase in efficiency leveraging AI and Automation for employees and managers
Requirements:
Experience in managing knowledge content, localization of content in a fast paced environment
Minimum 3 years of experience in payroll, HR, or shared services environment.
Prior experience with Workday HCM or similar HRIS is highly desirable
Experience working in a Case Management system
Prior experience supporting end to end payroll cycle by inputting and validating employee data changes etc.
Experience with handling third party deductions preferable
Experience with Payroll Legislations, and supporting year-end payroll activities
Prior experience with payroll audits internal and external
Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
Excellent verbal and written communication skills
The ability to navigate and collaborate with employees through personal circumstances
Ability to diagnose a problem and lead correction…