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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
Join a high-velocity team with deep startup roots. Following our recent acquisition, we operate as a startup-within-Salesforce, managed by the same founders and engineers who built the original company. You get the autonomy of a small team, backed by Salesforce's Data Cloud and security infrastructure, to build a 0-to-1 product at global scale.
Global supply chains still run on email, spreadsheets, and fragmented data. The economy moves fast; supply chains don't. That gap sits on top of the $13T of goods shipped annually, one of the largest untapped opportunities in enterprise software.
Agentforce Operations is an AI-powered platform for designing, automating, and running end-to-end business processes, with collaboration through familiar channels like email. For Salesforce, it's a back-office growth opportunity with innovations that flow into the front office. Customers are already expanding their use cases faster than we can ship. As one user put it: 'I've been waiting for this for 20 years.'
What You’ll Actually Be Doing
As a SLead AI Software Engineer on the Agentforce Operations Process Generation Team, you will drive the ongoing development of our agents. They capture how a customer runs their business today, propose improvements, and turn the result into an executable blueprint of agent and human tasks. The agents plan the work ahead of time and execute on that plan, delivering consistency, correctness, and automation at scale.
Drive Agent Development & Architecture
Lead development of intelligent agents that complete complex supply chain tasks with reliability and consistency
Spearhead architectural decisions for distributed systems serving millions of users with 24/7 availability
Design and implement planning systems that enable agents to execute multi-step workflows autonomously
Lead Technical Strategy
Partner with Product Management and Executive Leadership to translate business vision into multi-year technical roadmaps
Guide technical decision-making for AI model deployment, safety constraints, and reliability frameworks
Drive adoption of enterprise-grade observability tools and cloud infrastructure best practices
Mentor & Collaborate
Mentor engineers to improve code quality, AI/ML practices, and system design
Collaborate with cross-functional teams including Design, Product Management, and industry experts to build high-quality product features
Take on new challenges and responsibilities as needed, and be an enthusiastic team player in a dynamic environment
Engage directly with customers to gather insights and validate technical approaches
Participate in hiring decisions and contribute to our culture of continuous learning
You’re Our Person If...
B.S. in Computer Science or equivalent with coursework in Artificial Intelligence (M.S. preferred)
5+ years (7-12 for Lead, 4-8 for Senior) of industry experience in Software Engineering, with a focus in AI/ML
Proficiency in multiple programming languages such as Python, Go, Java, or C++
Strong background in APIs, data modeling, and databases
Demonstrated ability to work both independently and collaboratively in a dynamic environment
Expertise in…