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About Futureforce University Recruiting
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.
Job Category
Fixed Term & Temporary
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
What You'll Be Doing & Why It Matters
Salesforce AI Research is a global leader in Enterprise AI, driving innovations that advance the state of AI while powering enterprise products at worldwide scale. We take ideas from research to real-world impact, working closely with product teams and enterprise customers to translate cutting-edge research into production AI capabilities used by millions of users. Learn more at Salesforce AI Research .
Within AI Research, our Incubation team bridges our foundational technology and our customers' needs. We meet with customers to understand their biggest pain points, connect them to emerging technologies from our researchers' work, and validate those technologies with real users to inform our future products.
We sit at the intersection of research and product innovation, combining AI research and applied AI to turn foundational innovation into real solutions for real customers. We are looking for a Summer 2027 intern to help us validate and shape what we build next.
Core Responsibilities & Scope
Design user research plans to help validate pilots and experiments
Conduct discovery interviews and synthesize learnings
Produce reports of user studies and their outcome
Make recommendations for pilot direction and future experiments
Establish standardized research protocols, templates, and assessment frameworks for unified user evaluations
Collaborate with researchers, engineers, and cross-functional stakeholders to translate research findings into recommendations for product development.
Minimum Requirements
Currently pursuing a graduate degree in a relevant field, such as Human-Computer Interaction, Information Science, Business, Economics, Psychology, or a related discipline.
Experience conducting qualitative or quantitative research, including interviews, surveys, or experimental studies.
Ability to analyze and synthesize research findings into clear, actionable recommendations.
Strong written and verbal communication skills, including the ability to present findings to technical and nontechnical audiences.
Interest in artificial intelligence, emerging technologies, and understanding how people interact with technology.
Preferred Qualifications
Experience conducting user research, usability testing, or customer discovery for software or AI-powered applications.
Familiarity with research methods such as experimental design, A/B testing, longitudinal studies, or adoption analysis.
Experience working with qualitative and quantitative research tools, including Excel, SQL, Python, R, or survey platforms.
Understanding of product incubation, technology adoption,…