ROLE: Benefits Manager (SALT XC & Tracxtion)
TEAM: People & Culture
LOCATION: Toronto, ON (hybrid)
COMPANY OVERVIEW
Tracxtion is a next-generation hybrid agency network built for the evolving landscape of customer experience and brand engagement, helping brands navigate a world where traditional media and marketing boundaries have blurred. By blending strategy, creativity, media, digital, and AI-enabled execution, Tracxtion drives measurable results through a commitment to hybrid collaboration that seamlessly integrates human talent with cutting-edge tools and partnerships. From AI-powered advertising and content creation to media planning, experiential events, and in-store retail solutions, Tracxtion partners with leading brands to deliver impactful, innovative, and scalable omnichannel experiences that resonate in the modern marketplace.
ROLE OVERVIEW
The Benefits Manager is a senior individual contributor responsible for managing, supporting, and continuously improving Tracxtion’s benefits, employee perks, leaves, and workplace accommodation programs for 800+ employees across the Tracxtion collective of agencies.
Reporting to the Senior Manager, People & Culture, this role serves as the subject matter expert and primary program lead, partnering with People & Culture, Payroll, Finance, Legal, business leaders, brokers, insurers, and external vendors to deliver consistent, compliant, and employee-focused programs.
The role will manage day-to-day program administration and governance, support employees and leaders through key processes and complex cases, and identify opportunities to improve programs, systems, and the overall employee experience.
CORE RESPONSIBILITIES
Manage
Manage benefits programs across Canada and the United States, including enrolments, eligibility changes, life events, terminations, reconciliations, audits, and annual renewals.
Manage parental, medical, disability, personal, statutory, and other leave processes, including documentation, timelines, benefit continuation, payroll impacts, and return-to-work planning.
Manage workplace accommodation processes in partnership with employees, leaders, People & Culture, and appropriate advisors.
Manage employee perk and wellbeing programs, including enrolments, communications, participation, utilization, and program costs.
Manage relationships with brokers, insurers, benefits providers, wellbeing partners, and other external vendors.
Maintain accurate policies, procedures, employee resources, case records, approvals, and audit documentation.
Monitor program compliance with applicable Canadian and U.S. requirements and escalate legal or high-risk matters as appropriate.
Support
Serve as a key point of contact and subject matter expert for benefits, leaves, accommodations, perks, and wellbeing programs.
Support employees and managers with clear, practical guidance throughout benefits, leave, accommodation, and return-to-work processes.
Partner closely with People & Culture, Payroll, Finance, Legal, IT, and business leaders to ensure accurate and timely program delivery.
Resolve escalated coverage, eligibility, vendor, payroll, and employee service issues.
Support annual budgeting, forecasting, benefits of renewals, vendor evaluations, and program planning.
Support integrating and harmonizing programs across Tracxtion’s growing North American group of companies.
Improve
Identify opportunities to simplify and standardize benefits, leave, accommodation, perk, and wellbeing processes across the organization.
Develop reporting and dashboards to track program costs, participation, utilization, leave activity, service levels, and employee trends.
Use employee feedback, market practices, and program data to recommend enhancements.
Improve vendor performance, employee communications, documentation, controls, and service delivery.
Leverage HR technology, automation, and AI-enabled tools to improve efficiency and accuracy while protecting employee confidentiality.
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