About The Company
Salutem is committed to ensuring that people who use our services receive high-quality, enabling support from a skilled and engaged workforce in environments that are safe, homely and supportive. We are innovative, solution-focused and committed to continuous improvement.
The People’s Experience & Co ‑ production Facilitator will lead the day-to-day coordination and facilitation of Salutem Voices, supporting meaningful co ‑ production across Salutem. The postholder will ensure that lived experience is embedded within organisational decision-making, quality improvement and learning, and that people we support are enabled to participate as equal partners.
To have a degree of innovation around the role of a citizen, the consideration of the world of disability and how important the role of a member of a local community and society is for individuals to influence change.
Working closely with the Group Head Quality Assurance, Compliance & Inspection, Quality Executive Support Manager, Group Head of Regulatory Compliance, Governance & Data Protection (DPO) and Quality, Assurance Improvement Managers, Operations, People and L&D, the postholder will gather, analyse and report on experience and feedback, supporting “You said, we did” approaches and ensuring actions are tracked through governance arrangements About The Role
Key Responsibilities
Location - National Remit (All Divisions) - Hybrid with regular travel as Required
Hours - 40 hours per week (flexibility required)
Co‑production and Salutem voices
Lead the day-to-day coordination, facilitation and development of Salutem voices .
Develop relationships with individuals we support who wish to contribute to Salutem Voices as well as key relationships with senior leaders and employees within Salutem.
Support recruitment, engagement and retention of a diverse membership that reflects Salutem’s services.
Co-produce agendas, priorities and activities with members wherever possible.
Facilitate meetings, workshops, focus groups, roadshows and engagement events (virtual and in-person).
Ensure participation methods are flexible, accessible and inclusive (including reasonable adjustments).
Enable members to participate confidently and meaningfully, including preparation and follow-up support.
Maintain effective feedback loops so members understand how their contributions have influenced decisions and improvements.
Promote equality, power-sharing, transparency, reciprocity and inclusion across all activity.
People’s experience and engagement
Build positive, trusting relationships with people we support, families/carers, colleagues and external partners.
Support people to express their views and experiences in ways that are meaningful and accessible to them.
Gather feedback using a range of methods (surveys, focus groups, consultations, 1:1 engagement, events).
Ensure lived experience is visible within organisational priorities and improvement plans.
Champion the voice, rights and experiences of people we support across Salutem and externally in national and local groups.
Organisational learning and improvement
Collect, analyse and interpret qualitative and quantitative feedback and experience data.
Use thematic analysis to identify trends, strengths and opportunities for improvement.
Produce clear reports, accessible summaries and presentations demonstrating impact and learning.
Support delivery of “ you said, we did ” and “ you said, we did ” approaches to evidence transparency and accountability.
Identify and share learning, innovation and examples of good practice across the organisation.
Support organisational understanding of co‑production maturity and continuous improvement .
Quality and governance
Support the development of evidence demonstrating how co‑production and people’s experience drive service improvement.
Assist in the production of quarterly reporting, including themes, actions, outcomes and impact from Salutem Voices.
Ensure actions are tracked, monitored…