Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY:
This role provides excellent personal care to clients according to the established client care plan including all components of activities of daily living and supporting participation in recreational and therapeutic activities. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.
ACCOUNTABILITIES:
Incumbents may perform all, some, or similar range of duties as below.
• Assist clients with hygiene, grooming, dressing, toileting, and mobility in accordance with individual care plans and organizational policies.
• Serve meals, assist with feeding, when necessary, monitor dietary restrictions, and accurately document food and fluid intake.
• Use proper body mechanics and mechanical aids (e.g., lifts, wheelchairs) to assist clients with transfers, ambulation, and positioning to ensure safety and comfort.
• Monitor clients' physical, emotional, and cognitive conditions; promptly report changes to registered staff and document observations accurately.
• Follow all infection prevention protocols and health and safety regulations to maintain a clean, safe, and respectful care environment.
• Encourage and support participation in scheduled activities and social interactions to promote clients’ mental and emotional well-being.
• Complete incident reports, update care records, and ensure compliance with privacy and documentation standards as directed.
• Act swiftly and professionally in emergency situations, applying First Aid or crisis response training as required.
• Communicate empathetically with clients and families, maintaining respectful, professional boundaries while supporting individualized care.
• Assist with laundry, bed changes, and maintenance of personal belongings to ensure a tidy and dignified living space for clients.
• Maintain respectful and ethical relationships with clients, colleagues, in accordance with The Salvation Army policies and professional standards.
• Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
• Other related duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENT:
Internal: Ministry Unit leadership, staff, and volunteers.
External: guests/clients of ministry unit in person.
WORKING CONDITIONS:
• Work is primarily performed indoors within a ministry unit or facility.
• The role requires standing, walking, bending, and lifting of items up to 30 lbs.
• The incumbent may interact with individuals displaying challenging behaviours.
• This role may require shift work, work over weekends, statutory holidays and extended hours.
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.
EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:
• Completion of Grade 12 or equivalent plus certification as a Personal Support Workers through a recognized College or educational institution (or other provincial…